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- Tasks: Provide exceptional guest care from check-in to check-out, ensuring a memorable stay.
- Company: Join a fabulous hotel collection in beautiful countryside, dedicated to great service and teamwork.
- Benefits: Enjoy competitive pay, 29 days holiday, discounts, free meals, and gym access.
- Why this job: Be part of a vibrant team that values personality, initiative, and genuine guest interaction.
- Qualifications: Previous hotel experience is a plus; passion for customer service and strong communication skills required.
- Other info: Opportunity for training, development, and progression in a B Corp accredited company.
The predicted salary is between 24000 - 36000 £ per year.
We are actively seeking a Guest Services Assistant who will be responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.
Role Responsibility
- Providing an exceptional sense of arrival at check-in and the fondest of farewells at check-out for all non-residential hotel guests.
- Escorting all guests to their bedrooms and conducting a room and hotel orientation to the correct standard. Assist with luggage and valet parking.
- Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events.
- Ensuring billing accuracy.
- Operating the switchboard.
- Guest Services administrative tasks.
The Ideal Candidate
- Previous hotel experience desirable.
- Passion for delivering excellent customer service.
- The ability to work under pressure and to multi-task.
- Immaculate presentation and grooming.
- Strong communication skills.
- Confidence and initiative.
- Computer literacy.
- A clear, friendly and professional telephone manner.
Package Description
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage Employer.
- 29 days holiday (increasing with length of service).
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties.
- Really big discounts on room nights across all Exclusive properties.
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free.
- Recognition and rewards scheme.
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books.
- Cycle to work scheme.
About the Company
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for:
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Sparsholt)
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing the ins and outs of what we offer will help you speak confidently about how you can enhance the guest experience.
✨Tip Number 2
Showcase your personality during any interactions, whether it's in person or over the phone. We value authenticity and want to see how your character can shine through in a guest-facing role.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to go the extra mile for guests. We love candidates who can share stories of exceptional customer service.
✨Tip Number 4
Practice your communication skills, especially your telephone manner. As a Guest Services Assistant, you'll be the first point of contact for many guests, so sounding friendly and professional is key.
We think you need these skills to ace Guest Services Assistant (Sparsholt)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you provided exceptional guest care, as this is crucial for the Guest Services Assistant position.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention specific experiences that demonstrate your ability to connect with guests and provide excellent service, aligning with the company's values.
Showcase Communication Skills: In your application, highlight your strong communication skills. Provide examples of how you've effectively interacted with guests or colleagues in past roles, as this is essential for the role.
Express Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you want to work there and how you can contribute to their team, showing that you are a 'people person' who enjoys making others feel welcome.
How to prepare for a job interview at Placed
✨Show Your Personality
This role is all about character, so let your personality shine through during the interview. Be genuine and approachable, as the company values authenticity and wants to see the real you.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experiences where you provided excellent customer service. Highlight situations where you went the extra mile for guests, as this aligns with what they are looking for in a candidate.
✨Practice Communication
Strong communication skills are essential for this position. During the interview, practice clear and friendly communication, and be ready to discuss how you handle guest interactions, especially under pressure.
✨Research the Company
Familiarise yourself with the hotel’s values, services, and any recent news. Showing that you understand their commitment to hospitality and their unique offerings will demonstrate your enthusiasm for the role.
