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- Tasks: Oversee facilities management services and ensure smooth operations across various office tiers.
- Company: Join Mitie, a leading facilities management company dedicated to delivering exceptional service.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team that values safety, customer satisfaction, and strong relationships.
- Qualifications: Must have IOSH certification and experience in facilities management and customer service.
- Other info: This role offers a chance to make a real impact in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Working hours: 40 hours per week
The Facilities Manager will manage and deliver the Facilities Management services for the agreed (Soft and Hard) – Tier 1 Offices/Tier 2 offices/ Tier 3&4 offices and allocated branches ensuring the team, Mitie Service Lines and 3rd party suppliers maintain and repair the services of the facility in line with the clients' contractual requirements, agreed timescales and budget.
You will manage building Facilities Management service delivery and relationship management with key building stakeholders for the Office and develop strong working relationships with the key business stakeholders to fully understand their requirements. In addition to this, you will manage Health and Safety ensuring processes and procedures are adhered to creating a safety culture. You will identify and report any business/ operational risks following processes.
Additional responsibilities include:
- Manage building KPIs, control actions, audit actions and oversight requirements to ensure they are within the appetite of both LBG and Mitie
- Support continual advance of the Mitie team/ Service Lines within policy, procedures, and delivery.
- Manage and support call out/ escalations for the building.
To be successful in this position, you will have an understanding of IFM operational delivery and contractual frameworks and excellent customer service skills. You will be commercially astute and able to prepare, articulate and present a sound and profitable business case. You will have excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations. IOSH certification is essential.
Facilities Manager (Newport) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager (Newport)
✨Tip Number 1
Familiarise yourself with the specific requirements of the Facilities Manager role, especially around Health and Safety regulations. Understanding IOSH certification and how it applies to the job will give you an edge in discussions.
✨Tip Number 2
Network with professionals in the facilities management sector, particularly those who have experience with IFM operational delivery. This can provide insights into the role and may lead to valuable connections that could support your application.
✨Tip Number 3
Prepare to discuss your experience in managing relationships with key stakeholders. Think of examples where you've successfully navigated challenges or exceeded expectations, as this will demonstrate your customer-focused approach.
✨Tip Number 4
Research Mitie's values and service lines thoroughly. Being able to articulate how your skills align with their mission and how you can contribute to their goals will make a strong impression during any interviews.
We think you need these skills to ace Facilities Manager (Newport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in managing both soft and hard services. Include specific examples of how you've successfully managed relationships with stakeholders and delivered on KPIs.
Craft a Strong Cover Letter: In your cover letter, emphasise your understanding of Integrated Facilities Management (IFM) and your ability to create a safety culture. Mention your IOSH certification and how it relates to the role, showcasing your commitment to health and safety.
Showcase Customer Service Skills: Demonstrate your excellent customer service skills by providing examples of how you've exceeded client expectations in previous roles. Highlight any specific situations where you successfully resolved issues or improved service delivery.
Prepare for Potential Questions: Anticipate questions related to relationship management and negotiation skills. Be ready to discuss how you've built and maintained strong working relationships with key stakeholders in past positions.
How to prepare for a job interview at Placed
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Facilities Manager role. Familiarise yourself with the responsibilities outlined in the job description, especially around managing both soft and hard services. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Relationship Management Skills
Since the role involves building strong relationships with stakeholders, prepare examples from your past experiences where you've successfully managed relationships. Highlight your communication and negotiation skills, as these are crucial for the position.
✨Demonstrate Health and Safety Knowledge
Given the emphasis on health and safety in the job description, be ready to discuss your understanding of health and safety regulations and how you've implemented them in previous roles. Mention any relevant certifications, like IOSH, to strengthen your case.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges a Facilities Manager might face and how you would address them, particularly in relation to KPIs and operational risks.
