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- Tasks: Lead ticketing operations and enhance customer experiences across multiple venues.
- Company: Join a well-established entertainment business with diverse venues in London.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and strategic innovation.
- Qualifications: Senior-level experience in ticketing or operations within the entertainment industry is essential.
- Other info: This role offers a chance to shape the future of ticketing in a leading company.
The predicted salary is between 90000 - 110000 £ per year.
Salary: £90,000 - £110,000
Location: London
Type: Full Time
Summary:
Forsyth Barnes have partnered with an established entertainment business with multiple venues seeking a dynamic Ticketing Director to lead and develop its ticketing operations. This senior leadership role combines strategic planning with hands-on operational oversight, aiming to deliver seamless ticketing experiences, support business growth, and champion a customer-first culture.
Role Responsibilities:
- Lead the ticketing, box office, customer service, and group sales functions across all venues.
- Oversee ticketing systems and ensure smooth day-to-day operations and continual process improvement.
- Drive and implement operational and strategic initiatives to meet business goals.
- Manage and support departmental heads.
- Monitor performance through KPIs such as ticket sales, revenue streams, and customer satisfaction.
- Work closely with senior teams across data, marketing, and new business to ensure cohesive strategy execution.
- Ensure compliance with industry standards, legal contracts, and data/privacy regulations.
- Develop and maintain effective relationships with ticketing system providers and third-party agents.
- Lead budgeting, forecasting and financial planning for the ticketing function.
Key Experience Required:
- Proven senior-level experience in ticketing or operations within the entertainment or live events industry.
- Strong leadership and people management skills, with a collaborative mindset.
- Commercially minded with experience in financial oversight, forecasting, and budget management.
- Comfortable working with ticketing systems and third-party tech partners.
- Strategic thinker with a passion for delivering exceptional customer experiences.
- Ability to manage multiple departments and stakeholders while maintaining operational excellence.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Ticketing (Ref: 184620) (London Area)
✨Tip Number 1
Network within the entertainment industry, especially with professionals who have experience in ticketing operations. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in ticketing.
✨Tip Number 2
Familiarise yourself with various ticketing systems and software used in the industry. Being knowledgeable about these tools will not only boost your confidence but also demonstrate your commitment to operational excellence during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Highlight specific examples of how you've driven performance improvements and fostered a customer-first culture.
✨Tip Number 4
Research the company’s current ticketing operations and identify areas for improvement. Presenting your insights during the interview can showcase your strategic thinking and genuine interest in the role.
We think you need these skills to ace Director of Ticketing (Ref: 184620) (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing and operations within the entertainment industry. Emphasise your leadership skills and any successful projects that demonstrate your ability to drive strategic initiatives.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the entertainment industry. Discuss how your experience aligns with the responsibilities of the Ticketing Director position and how you can contribute to the company's growth.
Highlight Key Achievements: In both your CV and cover letter, include specific examples of KPIs you've successfully managed, such as ticket sales growth or customer satisfaction improvements. Quantifying your achievements will make your application stand out.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a senior leadership role.
How to prepare for a job interview at Placed
✨Showcase Your Leadership Skills
As a Ticketing Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and achieving results. Highlight your experience in managing multiple departments and stakeholders.
✨Understand the Ticketing Landscape
Familiarise yourself with the latest trends and technologies in ticketing and live events. Be ready to discuss how you can leverage these insights to improve operations and enhance customer experiences. Showing your knowledge will impress the interviewers.
✨Prepare for Financial Discussions
Since the role involves budgeting and financial planning, brush up on your financial acumen. Be prepared to discuss your experience with forecasting and budget management, and how you've used KPIs to drive performance in previous roles.
✨Emphasise Customer-Centric Strategies
The job requires a strong focus on customer satisfaction. Think of specific strategies you've implemented in the past that improved customer experiences. Be ready to explain how you would champion a customer-first culture in this new role.
