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- Tasks: Lead IT service management and vendor coordination in a dynamic financial services environment.
- Company: Join a forward-thinking financial services firm based in Central London.
- Benefits: Enjoy competitive pay, flexible work arrangements, and a collaborative team culture.
- Why this job: Make a real impact by enhancing service delivery and shaping ITSM processes.
- Qualifications: Experience in financial services and ITSM, with strong vendor management skills required.
- Other info: This is a 6-month contract role, working 2 days a week in the office.
The predicted salary is between 60000 - 84000 £ per year.
Location: Central London - 2x a week
Rate: £500-550 Outside IR35
Contract: 6 months initial
About the Role:
Our client is seeking an experienced Senior Service Delivery Manager to work across IT service management, vendor coordination, and customer-facing functions within a Financial Services environment. This is a high-impact role that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers.
Key Responsibilities:
- Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management.
- Act as a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of service delivery with business needs.
- Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms.
- Collaborate with business units and customer-facing teams to understand service expectations and drive service excellence.
- Oversee the configuration and optimisation of ITSM tools (e.g., ServiceNow, Jira Service Management, BMC Remedy) to support process efficiency and visibility.
- Establish governance practices to ensure consistency in service delivery and supplier performance management.
- Provide training, documentation, and support on ITSM processes to internal and external teams.
- Ensure alignment with ITIL standards and tailor best practices to suit the Financial Services environment.
Qualifications:
- Proven experience in the Financial Services sector is essential.
- Strong background in ITSM disciplines with a track record of process ownership and delivery.
- Demonstrable experience managing third-party suppliers and contracts in a regulated industry.
- Proficiency with ITSM platforms such as ServiceNow, Freshservice, Jira SM, or similar.
- Excellent communication, stakeholder engagement, and vendor management skills.
- ITIL certification (v3 or v4) strongly preferred.
Ready to bring your Service Delivery expertise to a high-performing team? Apply now.
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, like ServiceNow and Jira Service Management. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Highlight your experience in the Financial Services sector when networking or during interviews. This industry knowledge is crucial for the role, so be prepared to discuss how you've navigated challenges specific to this field.
✨Tip Number 3
Prepare examples of how you've successfully managed third-party suppliers and ensured compliance with SLAs and KPIs. Real-life scenarios will demonstrate your capability and give you an edge over other candidates.
✨Tip Number 4
Brush up on ITIL best practices and be ready to discuss how you've applied them in previous roles. Showing that you can tailor these practices to fit the Financial Services environment will showcase your expertise.
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service management, particularly within the Financial Services sector. Emphasise your roles in managing third-party suppliers and your proficiency with ITSM tools like ServiceNow or Jira.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the key responsibilities of the Senior Service Delivery Manager role. Mention specific examples of how you've improved service delivery and managed stakeholder relationships.
Highlight Relevant Qualifications: Clearly state your ITIL certification and any other relevant qualifications. This will demonstrate your commitment to best practices in IT service management and your readiness for the role.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that showcase your stakeholder engagement and vendor management skills. This could be through past projects or initiatives where you successfully liaised between teams.
How to prepare for a job interview at Career Wallet
✨Showcase Your ITSM Knowledge
Make sure to highlight your experience with IT service management processes like Incident, Problem, and Change Management. Be prepared to discuss specific examples of how you've implemented these processes in previous roles, especially within the Financial Services sector.
✨Demonstrate Vendor Management Skills
Since this role involves managing relationships with third-party suppliers, come ready to share your experiences in vendor coordination. Discuss how you've ensured adherence to SLAs and KPIs, and any challenges you faced while managing contracts in a regulated environment.
✨Prepare for Stakeholder Engagement Scenarios
Expect questions about how you engage with various stakeholders. Prepare examples that illustrate your ability to align service delivery with business needs and how you've driven service excellence through collaboration with internal teams and customers.
✨Familiarise Yourself with ITIL Standards
Since alignment with ITIL standards is crucial for this role, brush up on your ITIL knowledge. Be ready to discuss how you've tailored best practices to suit the Financial Services environment and how you can apply this understanding to enhance service delivery.
