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- Tasks: Join our Night Team to ensure guests have a safe and memorable stay.
- Company: YHA is a social enterprise dedicated to enriching lives through exceptional hostel experiences.
- Benefits: Enjoy 10 free hostel nights yearly, staff discounts, and access to wellness programs.
- Why this job: Perfect for those who love hospitality and want to work in a unique, vibrant environment.
- Qualifications: Basic IT skills and excellent timekeeping are essential; food safety qualification is a plus.
- Other info: Flexible hours with training provided; ideal for high school and college students.
The predicted salary is between 23800 - 25800 £ per year.
Night Team Member
YHA London Lee Valley
Flexible contract
Full time and 15 hours per week
£11.44 per hour plus £1.20 Local Living Allowance (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA London Lee Valley are looking for a Night Team Member to join their team!
Perhaps our most unique London hostel, YHA London Lee Valley is a hostel split over six wooden lodge-style buildings. It offers the perfect accommodation if you want a great mix of city sightseeing and activities. This hostel is situated in Lee Valley Regional Park, where you can explore open green spaces and take part in watersports.
Just a 20-minute train journey from central London, this hostel is within easy reach of the capital – perfect for sightseeing and city excursions to complement all of your activities.
As a Night Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Night Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Ensuring the security of the hostel, making every guest feel safe and welcome
- Working on reception, providing support to guests and preparing necessary reports
- Regular inspections to maintain the highest standards of cleanliness and comfort
- Carrying out cleaning duties, helping to prepare the breakfast service, and covering various tasks to ensure a seamless guest experience
What Skills and Experience do you need to be a Night Team Member?
Our Night Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Night Team Members:
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
- A food safety qualification would be beneficial (desirable)
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member
AMRT1_UKCT
Night Team Member - YHA London Lee Valley employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Team Member - YHA London Lee Valley
✨Tip Number 1
Familiarize yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your answers during the interview, showcasing your passion for their cause.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service. Even if it's informal, sharing stories about how you've made guests feel welcome can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility with shifts. Since this role requires excellent timekeeping and adaptability, showing that you're willing to cover various shifts can make a positive impression.
✨Tip Number 4
If you have any food safety qualifications, be sure to mention them! Even if it's not a requirement, it demonstrates your commitment to maintaining high standards of cleanliness and guest safety.
We think you need these skills to ace Night Team Member - YHA London Lee Valley
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Team Member at YHA London Lee Valley. Familiarize yourself with the job description and think about how your skills align with their needs.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality and customer service. Emphasize any previous roles that involved working nights or in similar environments, as well as your ability to maintain high standards of cleanliness and guest satisfaction.
Craft a Strong Application Form: When filling out the application form, be concise but thorough. Use specific examples from your past experiences that demonstrate your timekeeping, flexibility, and basic IT skills. Show your understanding of YHA's mission and values.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position. This can help keep your application top of mind for the hiring manager.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality during the interview. Share any relevant experiences that highlight your commitment to providing exceptional service and creating memorable guest experiences.
✨Demonstrate Flexibility and Timekeeping Skills
Since the role requires excellent timekeeping and flexibility with shifts, be prepared to discuss your availability and how you manage your time effectively. Provide examples of situations where you successfully adapted to changing schedules.
✨Familiarize Yourself with YHA's Mission
Understand the core purpose of YHA and its mission to enrich lives, especially for young people. Be ready to discuss how your values align with theirs and how you can contribute to their goals.
✨Prepare for Customer Interaction Scenarios
Think about potential customer service scenarios you might encounter as a Night Team Member. Prepare to share how you would handle various situations, ensuring guests feel safe and welcome while maintaining high standards of cleanliness.
