Customer Service Representative

This job is with Aristocrat, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Aristocrat, we believe in bringing happiness to life through the power of play. As a Customer Service Agent, you will be an integral part of our mission, ensuring our players have a flawless experience with our iGaming and iLottery platforms. Join our Manchester team and contribute to a world-class customer service environment where your efforts will be valued and recognized.

Our culture is built on collaboration, innovation, and ambition. We aim to build an inclusive environment where every team member can excel and grow. If you are driven, determined, and ready to make an impact, this outstanding opportunity is for you!

What You'll Do

• Provide information and process inquiries about accounts, products, and services.

• Troubleshoot technical issues related to computer, tablet, and cell phone applications.

• Handle inbound calls, real-time chat, emails, and make outgoing calls.

• Communicate special marketing offers to VIP customers.

• Provide feedback on service failures or issues that arise.

• Maintain customer confidentiality.

• Support what we value and stay informed on protocols.

• Work towards set goals and targets of 70 contacts daily across all industries.

• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

What We're Looking For

• 0-2 years of inbound/support call center experience preferred.

• At least 21 years old, High School diploma or equivalent experience required, some college preferred.

• Excellent written and verbal communication skills.

• Ability to work a hybrid schedule with reliable internet and pass an internet speed test..

• Must be camera-ready while working.

• Advanced knowledge of computers and Windows Office Programs and the ability to type at least 90 wpm.

• Experienced with troubleshooting computers, smartphones, and tablets.

• Strong verbal, interpersonal, and written communication skills.

• Diligent with strong grammatical and typing/data entry skills.

• Able to work independently with initiative and discretion.

• Thrive in a fast-paced, dynamic environment while maintaining high customer service.

• Organized with excellent time-management skills.

Company Summary

Aristocrat Interactive   

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None

Pay Range

$12.15 – $22.56 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. 

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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