Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and ensure smooth cafe operations.
- Company: Join a multi award-winning catering company serving over 45,500 happy customers daily.
- Benefits: Enjoy perks like free lunch, birthday leave, and monthly masterclasses with Michelin-starred chefs.
- Why this job: Be part of a supportive culture focused on training, development, and making a social impact.
- Qualifications: Food Safety and Health & Safety Level 2 certificates preferred; no formal qualifications needed.
- Other info: Experience the freedom to volunteer with paid time off and access to mental health resources.
The predicted salary is between 24000 - 36000 £ per year.
We are a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Front of House and Cafe Supervisor.
Ensure consistent high standards of customer service and proactive customer interaction. Follow appropriate procedures and instructions. Contribute to a positive team working environment to work with the team to exceed client and company goals. Maximise performance from the team by focusing on good training and development, motivation and engagement.
You have the ability to listen carefully and take instructions, and communicate confidently while you work to an organised plan following procedures and displaying good practice at all times. You will be sure to liaise with customers to ensure their needs have been met.
Ideally, you will already hold Food Safety at Level 2 and Health & Safety at Level 2 certificates. No other formal qualifications are required, but you will be expected to read our company manuals to obtain a thorough understanding and knowledge of our products and services. BM Caterers are committed to supporting your training and development to achieve your career goals.
Our benefits include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday - a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
Contact Detail:
Bartlett Mitchell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Familiarise yourself with the company culture and values of BM Caterers. Understanding their commitment to customer service and team collaboration will help you align your responses during interviews and demonstrate that you're a good fit for their environment.
✨Tip Number 2
Highlight any previous experience in customer service or supervisory roles. Be ready to share specific examples of how you've motivated a team or improved customer satisfaction, as this will show your capability to excel in the Front of House Supervisor position.
✨Tip Number 3
Prepare to discuss your knowledge of food safety and health regulations. Even if you don't have formal qualifications, showing that you understand these concepts and can apply them in practice will be beneficial during your interview.
✨Tip Number 4
Engage with the company's social media and online presence. This will not only give you insights into their latest initiatives and events but also provide you with talking points that can impress during your interview.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Front of House Supervisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or supervisory roles. Provide specific examples of how you've contributed to a positive team environment and exceeded customer expectations.
Showcase Your Skills: Mention any relevant certifications, such as Food Safety and Health & Safety at Level 2. If you have experience with training and developing team members, be sure to include that as well, as it aligns with the company's focus on team performance.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work for BM Caterers and how you can contribute to their mission of delivering high standards of customer service.
How to prepare for a job interview at Bartlett Mitchell
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, customer service is key. Be prepared to share examples of how you've provided excellent service in the past and how you handle difficult situations with customers.
✨Demonstrate Team Leadership
Highlight your experience in leading a team. Discuss how you motivate and engage your colleagues, and provide specific instances where you've successfully trained or developed team members.
✨Know the Company and Its Values
Research BM Caterers and understand their mission and values. Be ready to explain why you want to work for them and how you align with their commitment to high standards and customer satisfaction.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations in the café environment. Think through potential challenges and how you would address them while maintaining high standards of service.
