SAP Service Delivery Manager - Location Flexible

Job Title: SAP Service Delivery ManagerLocation: UK NationwideDepartment: SAP Application Management ServicesReports To: Head of SupportEmployment Type: Full-TimeJob Overview:We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement. In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support. Key Responsibilities:Service Delivery Oversight Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs.Stakeholder Management Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction.Incident & Problem Management Oversee resolution of SAP-related incidents and problems, ensuring root cause analysis and continuous improvement.Change & Release Management Coordinate SAP change requests, patches, and upgrades while minimizing disruption to business operations.Vendor Management Manage SAP service providers, ensuring contractual compliance, performance, and value delivery.Compliance & Security Ensure SAP systems comply with internal policies, industry standards, and regulatory requirements.Continuous Improvement Drive initiatives to optimize SAP operations, enhance automation, and improve end-user experience. Qualifications & Experience:Bachelor\’s degree in Information Technology, Computer Science, or related field.7+ years of experience in SAP service management or a related role.Proven experience managing SAP systems (ECC, S/4HANA, etc.) and related services.Strong knowledge of ITIL practices and service management frameworks.Excellent communication, organizational, and leadership skills.Experience with vendor management.PMP, ITIL, or SAP certifications are a plus. Preferred Skills:Familiarity with agile and DevOps principles.Ability to manage multi-site or global SAP operations.Experience in retail sector. Why Join Us?Opportunity to work with cutting-edge SAP technologies.Supportive and inclusive company culture.Competitive salary and benefits package.Career growth and training opportunities.