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- Tasks: Lead a team to deliver exceptional guest experiences in a luxury setting.
- Company: Join a prestigious 5-star establishment known for its high-end services.
- Benefits: Enjoy competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values excellence and personal development.
- Qualifications: Experience in luxury hospitality or member services is essential.
- Other info: This is a newly created role, perfect for those looking to make an impact.
The predicted salary is between 39000 - 52000 £ per year.
This is a newly created, pivotal role designed to elevate the member and guest experience at our luxury establishment. The Guest Services & Membership Manager will be responsible for overseeing all front-of-house operations, ensuring seamless service delivery, and developing an exceptional member journey. The successful candidate will possess a strong background in luxury hospitality or private member services, demonstrating an innate understanding of high-net-worth individual expectations.
Key Responsibilities:
- Front of House (FOH) Management: Lead, mentor, and manage a combined team of approximately 15 staff, including 10 Service Assistants and 5 Reception FOH staff. Oversee the daily operations of the reception teams and all front-of-house areas, ensuring impeccable standards of presentation and service. Develop and implement FOH procedures to optimize efficiency and enhance the guest experience. Resolve any FOH operational issues promptly and effectively, ensuring minimal disruption to members and guests.
- Concierge Services: Operate and manage a comprehensive concierge service for members, handling a wide range of requests from dinner bookings to bespoke event arrangements. Proactively anticipate member needs and offer personalized assistance to enhance their experience.
- Guest Room & Booking Management: Ensure the accuracy and efficiency of all guest room bookings, coordinating closely with relevant departments. Oversee the smooth check-in and check-out processes for guest rooms.
- Member Journey & Experience Development: Take ownership of the end-to-back member journey, striving for a seamless and intuitive experience from initial contact to ongoing engagement. Identify opportunities to enhance member satisfaction and loyalty through proactive service and personalized touches. Champion a luxury brand experience across all touchpoints, reflecting the establishment's high standards.
- Team Leadership & Development: Recruit, train, and develop a high-performing FOH and Service team, fostering a culture of excellence, proactivity, and exceptional service. Conduct regular performance reviews and provide ongoing coaching and feedback. Ensure adequate staffing levels and effective scheduling to meet operational demands.
Guest Services Manager employer: Front Recruitment
Contact Detail:
Front Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network within the luxury hospitality sector. Attend industry events, join relevant online forums, and connect with professionals on platforms like LinkedIn. Building relationships with people already in the field can provide valuable insights and potentially lead to job referrals.
✨Tip Number 2
Familiarise yourself with the specific expectations of high-net-worth individuals. Research trends in luxury service and understand what makes a guest experience exceptional. This knowledge will help you demonstrate your suitability for the role during interviews.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of examples from your past experiences where you successfully managed a team or improved service delivery. Being able to articulate these experiences will set you apart as a candidate who can lead and inspire a team.
✨Tip Number 4
Stay updated on the latest technologies and tools used in guest services and concierge management. Familiarity with booking systems and customer relationship management software can give you an edge, showing that you're ready to enhance operational efficiency from day one.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality or private member services. Emphasise any leadership roles and specific achievements that demonstrate your ability to manage a team and enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for high-end service and your understanding of the expectations of high-net-worth individuals. Use specific examples from your past roles to illustrate how you can elevate the member and guest experience.
Highlight Key Skills: In your application, focus on key skills such as team leadership, operational management, and concierge services. Mention any experience with developing procedures that improve efficiency and guest satisfaction.
Showcase Your Understanding of Luxury Standards: Demonstrate your knowledge of luxury brand standards throughout your application. Discuss how you have previously championed exceptional service and created memorable experiences for guests or members.
How to prepare for a job interview at Front Recruitment
✨Showcase Your Luxury Hospitality Experience
Make sure to highlight your background in luxury hospitality during the interview. Discuss specific examples where you have successfully managed high-net-worth individuals and how you tailored services to meet their unique expectations.
✨Demonstrate Leadership Skills
As a Guest Services Manager, you'll be leading a team. Be prepared to share your leadership style and experiences. Talk about how you've mentored staff in the past and how you plan to foster a culture of excellence within the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding front-of-house operations. Prepare scenarios where you resolved operational issues or enhanced guest experiences, showcasing your proactive approach.
✨Emphasise Personalisation in Service
The role requires a focus on personalising the member journey. Be ready to discuss how you would anticipate member needs and provide tailored services. Share any innovative ideas you have for enhancing member satisfaction and loyalty.
