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- Tasks: Assist in managing reservations and ensuring exceptional guest experiences.
- Company: Join The Lanesborough, London's top hotel known for luxury and elegance.
- Benefits: Enjoy competitive pay, flexible hours, and exclusive staff discounts.
- Why this job: Be part of a prestigious team in a vibrant location with a focus on excellence.
- Qualifications: No prior experience required; enthusiasm and a passion for hospitality are key.
- Other info: Perfect for students looking to gain valuable experience in a luxury environment.
The predicted salary is between 28800 - 43200 £ per year.
We have an exceptional opportunity to join our Reservations Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation.
Assistant Head of Reservations employer: The Lanesborough
Contact Detail:
The Lanesborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head of Reservations
✨Tip Number 1
Familiarise yourself with The Lanesborough's unique offerings and services. Understanding what sets this hotel apart will help you demonstrate your enthusiasm and knowledge during any interviews or networking opportunities.
✨Tip Number 2
Network with current or former employees of The Lanesborough. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Stay updated on industry trends in luxury hospitality. Being well-versed in current trends and challenges in the reservations sector will allow you to speak confidently about how you can contribute to the team.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you assess if The Lanesborough is the right fit for you, making a positive impression on the hiring team.
We think you need these skills to ace Assistant Head of Reservations
Some tips for your application 🫡
Understand the Role: Read the job description for the Assistant Head of Reservations carefully. Make sure you understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in reservations or hospitality management. Use specific examples to demonstrate how your skills align with the requirements of the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the hospitality industry and your enthusiasm for working at The Lanesborough. Mention why you admire the hotel and how you can contribute to its success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the reservations role.
How to prepare for a job interview at The Lanesborough
✨Know the Company
Before your interview, make sure to research The Lanesborough thoroughly. Understand its history, values, and what makes it stand out as the No. 1 Hotel in London. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Experience
As an Assistant Head of Reservations, you'll need to highlight your relevant experience in reservations or customer service. Be prepared to discuss specific examples of how you've successfully managed bookings, resolved customer issues, or improved processes in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you've had to think on your feet or manage a high-pressure situation, especially in a luxury environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the challenges the Reservations Team faces, or how success is measured in this role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
