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- Tasks: Join us as a Neighbourhood Officer, managing tenancies and building community relations.
- Company: Broadland Housing Association provides over 5,700 quality homes in Norfolk and North Suffolk.
- Benefits: Enjoy flexible hybrid work, enhanced leave, a generous pension, and wellness perks.
- Why this job: Make a real impact in your community while enjoying a supportive work culture.
- Qualifications: 5 GCSEs including Maths & English; customer service experience and a driving license required.
- Other info: Work from home with a 60/40 split; must live within 75 minutes of Norwich.
The predicted salary is between 34009 - 36178 £ per year.
Neighbourhood Officer
Hybrid Homeworking (office base Norwich)
Full time, 37 hours a week, Monday – Friday
Starting Salary at £34,009 per annum, with future progression opportunities to £36,178, plus Essential Car User Allowance of £4,267 per annum
Permanent Contract
About the role
We have an exciting opportunity for a Neighbourhood Officer to join our team. The role requires a candidate who is customer-focused, able to establish positive relationships both internally and externally, and has the ability to organise and prioritise a busy workload.
Some of the main duties of the role will be:
• To deliver tenancy and estate management services for the Association
• To provide allocation of letting empty homes and management of mutual exchanges
• Anti-social case management
• Working closely with our Tenancy Support Team and Income Recovery team
• Working with professional and voluntary agencies in the development of good neighbourhood relations
• To work with professional agencies to safeguard vulnerable adults and children.
• To support tenants through major works at one of our schemes
For full details on the role, please see the job description.
About You
The successful candidate will have:
• Minimum of 5 GCSE’s, including Maths & English Language (Grade C/Level 4) or equivalent
• Knowledge of tenancy agreements, housing legislation and welfare benefits
• Experience of multi-agency/ partnership working and experience working with customers face to face
• Excellent communication skills, a positive outlook and a can-do attitude.
A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.
About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.
Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer – with a 60/40 split (60% home/up to 40% office. As the role require attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR9 5DG). Full details can be discussed at the interview process.
We offer staff many great benefits such as:
• Enhanced annual leave starting from 22 days, plus a day off for your Birthday, a Volunteering Day and a Personal day
• Generous contributory pension scheme
• Access to an Employee Assistance Programme to support you when you need it!
• Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks
• Utilities Allowance to support Hybrid Home Workers
• Training Opportunities
• And many more – Please see our Benefits Document available on our website
For full details or to apply, please visit our website: or contact our recruitment line on 01603 750109 and leave a message or email and we will get back to you.
Closing date: Midnight Monday 06 January 2025
Interview date: Wednesday 22 January 2025
Neighbourhood Officer employer: Broadland Housing Association Ltd
Contact Detail:
Broadland Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarize yourself with the local housing legislation and tenancy agreements. This knowledge will not only help you in the interview but also demonstrate your commitment to understanding the role of a Neighbourhood Officer.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in multi-agency partnerships. Building these connections can provide you with insights and potentially valuable references.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships or resolved conflicts in the past. Being able to share specific experiences will highlight your communication skills and positive attitude.
✨Tip Number 4
Make sure you understand the importance of safeguarding vulnerable individuals. Familiarize yourself with relevant policies and procedures, as this is a key aspect of the Neighbourhood Officer role.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Neighbourhood Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Make sure to emphasize any previous experience you have in tenancy management, multi-agency working, or customer service. Use specific examples to demonstrate your ability to manage a busy workload and establish positive relationships.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples of how you've effectively communicated with customers or stakeholders in the past. This could include face-to-face interactions or written correspondence.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a role that involves working with the community.
How to prepare for a job interview at Broadland Housing Association Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Neighbourhood Officer. Familiarize yourself with tenancy agreements, housing legislation, and the specific duties mentioned in the job description. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples from your past experiences where you successfully communicated with customers or worked in multi-agency partnerships. Highlight your ability to build positive relationships both internally and externally.
✨Demonstrate Your Customer Focus
Be ready to discuss how you prioritize customer needs and provide effective solutions. Share specific instances where you went above and beyond to support tenants or resolve issues, showcasing your customer-focused approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to anti-social case management or safeguarding vulnerable individuals. Think through potential situations you might face in the role and how you would handle them, emphasizing your problem-solving skills and proactive attitude.
