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- Tasks: Manage Jamf Pro solutions and provide top-notch technical support to clients.
- Company: Join Academia, a rapidly growing tech company transforming IT services for diverse clients.
- Benefits: Enjoy flexible working hours, gym contributions, health plans, and extra annual leave.
- Why this job: Be part of a collaborative team in a fast-paced environment with a focus on innovation.
- Qualifications: Jamf 200 certification preferred; experience with Apple devices in educational settings is essential.
- Other info: Potential candidates may undergo an enhanced DBS check.
The predicted salary is between 36000 - 60000 £ per year.
About the role:
Are you passionate about Apple technologies and delivering top-tier technical support? Academia is excited to welcome a Tier 2 Apple Jamf Support Engineer to our growing onsite support team in Hemel Hempstead. In this dynamic role, you'll play a key part in delivering high-quality technical solutions and support to our clients. You'll take full ownership of support tickets, ensuring timely follow-up and resolution, while working closely with a collaborative and forward-thinking team. This position has been created to support our company’s rapid growth and is ideal for a skilled, motivated professional with strong communication and technical expertise. If you're ready to take the next step in your IT career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.
Duties to include:
- Jamf Pro MDM solution management and implementation in a Higher Education Media environment.
- Application packaging
- Exceptional communication skills
- Deployment Automation
- ISO 9001 & 27001 procedure documentation
*Please note: the successful applicant may be subject to an enhanced DBS check.
Responsibilities:
- Jamf solutions architecture, design, implementation, documentation and training.
- Maintenance of OS and software patching for Jamf/Apple MSP customer estates.
- Software packaging for a range of applications from basic to complex
- Implementation of security best practices across all environments
- Documentation of processes and projects to a range of audiences of differing technical abilities
Key Qualifications:
- Hold a Jamf 200 and/or Jamf 240 certification or higher
- Have hands-on experience managing Apple devices in educational and/or media environments
- Are customer-focused, with a strong commitment to service excellence
- Demonstrate strong attention to detail and excellent organisational skills
- Thrive when working independently, with the ability to take initiative and make informed decisions
- Are capable of managing multiple tasks and proactively resolving issues
- Possess excellent time management, written, and verbal communication skills
- Consistently deliver work to exceptionally high standards
- Have a solid foundation in Apple technologies, scripting, and deployment practices
Preferred Technical Knowledge and Certifications:
- Jamf Pro (Jamf 200 certification or higher preferred)
- Jamf School
- Jamf Connect
- Microsoft Entra ID
- Apple Certifications (ACSP / ACTC)
- Thin imaging workflows
- Apple Classroom
- AutoTask
- Apple School Manager
- Apple Business Manager
- Apple Device Enrolment
- Volume Purchase Program (VPP)
- Apple security technologies (e.g., FileVault 2, T2 Security Chip)
Why Academia?
Academia is an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We are not just a supplier; we are a trusted partner for thousands of clients. Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Your IT success is our business.
Building a formidable reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double-digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award. Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology. Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK’s most exciting tech success stories.
Benefits:
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Flexible working hours
- Hybrid working
- Free Will Writing service
- Life Insurance
- Wellbeing Days
Contact Detail:
Academia the Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 2 Apple Jamf Support Engineer
✨Tip Number 1
Familiarise yourself with Jamf Pro and its functionalities. Since this role heavily involves managing Apple devices using Jamf, having hands-on experience or even a project to showcase your skills can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills. This position requires exceptional communication abilities, so practice explaining technical concepts in simple terms. You might even consider role-playing scenarios where you provide support to a non-technical user.
✨Tip Number 3
Network with current employees or professionals in the field. Engaging with people who work at Academia or in similar roles can give you insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Stay updated on the latest Apple technologies and security practices. Being knowledgeable about recent developments in Apple security technologies and deployment practices will demonstrate your commitment to the role and the industry.
We think you need these skills to ace Tier 2 Apple Jamf Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Apple technologies and any relevant certifications, such as Jamf 200 or higher. Emphasise your technical skills and previous roles that align with the responsibilities of a Tier 2 Apple Jamf Support Engineer.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Apple technologies and customer service. Mention specific experiences where you've successfully managed support tickets or implemented technical solutions, showcasing your problem-solving abilities.
Highlight Relevant Experience: When detailing your work history, focus on roles that involved managing Apple devices, application packaging, or deployment automation. Use quantifiable achievements to demonstrate your impact in previous positions.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples of how you've effectively communicated technical information to diverse audiences. This could include training sessions, documentation, or direct client interactions.
How to prepare for a job interview at Academia the Technology Group
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Apple technologies and Jamf solutions. Highlight specific projects or challenges you've faced, and how you successfully managed them.
✨Demonstrate Customer-Focused Mindset
Since the role is customer-centric, share examples of how you've provided exceptional support in previous positions. Emphasise your commitment to service excellence and how you handle difficult situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks. Practice articulating your thought process when resolving technical issues, especially in a fast-paced environment.
✨Familiarise Yourself with Company Culture
Research Academia's values and mission. Be ready to discuss how your personal values align with theirs, particularly around teamwork, innovation, and customer service, to show you're a good fit for their culture.
