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- Tasks: Manage Jamf Pro solutions and provide top-notch technical support to clients.
- Company: Join Academia, a rapidly growing tech company transforming IT services for diverse clients.
- Benefits: Enjoy flexible working hours, gym contributions, health plans, and extra annual leave.
- Why this job: Be part of a collaborative team in a fast-paced environment with a focus on innovation.
- Qualifications: Jamf certification and hands-on experience with Apple devices in educational settings required.
- Other info: Potential candidates may undergo an enhanced DBS check.
The predicted salary is between 36000 - 60000 £ per year.
About the role:
Are you passionate about Apple technologies and delivering top-tier technical support? Academia is excited to welcome a Tier 2 Apple Jamf Support Engineer to our growing onsite support team in Hemel Hempstead. In this dynamic role, you'll play a key part in delivering high-quality technical solutions and support to our clients. You'll take full ownership of support tickets, ensuring timely follow-up and resolution, while working closely with a collaborative and forward-thinking team. This position has been created to support our company’s rapid growth and is ideal for a skilled, motivated professional with strong communication and technical expertise. If you're ready to take the next step in your IT career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.
Duties to include:
- Jamf Pro MDM solution management and implementation in a Higher Education Media environment.
- Application packaging
- Exceptional communication skills
- Deployment Automation
- ISO 9001 & 27001 procedure documentation
*Please note: the successful applicant may be subject to an enhanced DBS check.
Responsibilities:
- Jamf solutions architecture, design, implementation, documentation and training.
- Maintenance of OS and software patching for Jamf/Apple MSP customer estates.
- Software packaging for a range of applications from basic to complex
- Implementation of security best practices across all environments
- Documentation of processes and projects to a range of audiences of differing technical abilities
Key Qualifications:
- Hold a Jamf 200 and/or Jamf 240 certification or higher
- Have hands-on experience managing Apple devices in educational and/or media environments
- Are customer-focused, with a strong commitment to service excellence
- Demonstrate strong attention to detail and excellent organisational skills
- Thrive when working independently, with the ability to take initiative and make informed decisions
- Are capable of managing multiple tasks and proactively resolving issues
- Possess excellent time management, written, and verbal communication skills
- Consistently deliver work to exceptionally high standards
- Have a solid foundation in Apple technologies, scripting, and deployment practices
Preferred Technical Knowledge and Certifications:
- Jamf Pro (Jamf 200 certification or higher preferred)
- Jamf School
- Jamf Connect
- Microsoft Entra ID
- Apple Certifications (ACSP / ACTC)
- Thin imaging workflows
- Apple Classroom
- AutoTask
- Apple School Manager
- Apple Business Manager
- Apple Device Enrolment
- Volume Purchase Program (VPP)
- Apple security technologies (e.g., FileVault 2, T2 Security Chip)
Why Academia?
Academia is an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We are not just a supplier; we are a trusted partner for thousands of clients. Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Your IT success is our business.
Building a formidable reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double-digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award. Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology. Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK’s most exciting tech success stories.
Benefits:
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Flexible working hours
- Hybrid working
- Free Will Writing service
- Life Insurance
- Wellbeing Days
Tier 2 Apple Jamf Support Engineer employer: Academia the Technology Group
Contact Detail:
Academia the Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 2 Apple Jamf Support Engineer
✨Tip Number 1
Familiarise yourself with Jamf Pro and its functionalities. Since this role heavily involves managing Apple devices using Jamf, having hands-on experience or even conducting mock scenarios can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your communication skills. This position requires exceptional communication abilities, so practice explaining technical concepts in simple terms. You might even consider role-playing with a friend to simulate potential interview questions.
✨Tip Number 3
Showcase your problem-solving skills. Prepare examples from your past experiences where you successfully resolved technical issues or improved processes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research Academia's culture and values. Understanding their commitment to customer service and teamwork can help you align your answers during the interview, showing that you're not just a fit for the role but also for the company.
We think you need these skills to ace Tier 2 Apple Jamf Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Apple technologies and any relevant Jamf certifications. Emphasise your technical skills and customer service experience, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Apple technologies and your commitment to delivering excellent support. Mention specific experiences where you've successfully resolved technical issues or improved processes.
Highlight Relevant Experience: In your application, focus on your hands-on experience managing Apple devices, especially in educational or media environments. Provide examples of how you've implemented solutions or improved support processes.
Showcase Communication Skills: Since exceptional communication skills are essential for this role, include examples of how you've effectively communicated technical information to different audiences. This could be through training sessions, documentation, or direct client interactions.
How to prepare for a job interview at Academia the Technology Group
✨Show Your Passion for Apple Technologies
Make sure to express your enthusiasm for Apple technologies during the interview. Share specific experiences where you've successfully managed Apple devices or implemented Jamf solutions, as this will demonstrate your genuine interest and expertise in the field.
✨Highlight Your Communication Skills
Since exceptional communication is key for this role, prepare examples of how you've effectively communicated technical information to non-technical audiences. This could include training sessions or documentation you've created that helped others understand complex concepts.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've proactively resolved issues or managed multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ability to thrive in a fast-paced environment.
✨Prepare for Technical Questions
Brush up on your knowledge of Jamf Pro and other relevant technologies mentioned in the job description. Be prepared to answer technical questions or even solve problems on the spot, as this will show your hands-on experience and confidence in your skills.
