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- Tasks: Lead and inspire the consumer retentions team to achieve sales targets.
- Company: Bupa is a health insurer focused on helping people live healthier lives.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible working options.
- Why this job: Join a purpose-driven company that values diversity and personal growth.
- Qualifications: Experience in managing call centre teams and strong communication skills required.
- Other info: Office-based role with potential for hybrid working after initial period.
The predicted salary is between 33500 - 44500 ÂŁ per year.
Sales Team Manager - Consumer Retentions
Willow House, Staines
Permanent, Full Time (37.5 hours)
Salary is ÂŁ39,500
This role is office based with potential for hybrid working options available once signed off - this is not a fully remote working position.
We make health happen. We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need. As part of management at Bupa, you’ll deal with the responsibility of looking after our people as well as enjoy the development process.
What you’ll be doing:
- You’ll be looking after the consumer retentions and re-instatement teams.
- You’ll proactively manage reinstatement sales figures through effective lead management and strong performance management whilst ensuring the quality of our calls is of high priority.
Key Skills / Qualifications needed for this role:
- Previous experience of managing employees within a targeted call centre environment.
- Strong relationship management skills and ability to build networks internally.
- Well-developed communication and interpersonal skills.
- Positive attitude and self-motivation.
- Able to make important decisions and day-to-day decisions without referral.
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual performance-based bonus.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time
Job Area: Call Centre
Locations: Staines - Willow House
Contact Detail:
Bupa UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Manager
✨Tip Number 1
Familiarise yourself with Bupa's values and mission. Understanding their focus on health and customer care will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to manage a team in a targeted call centre environment. Highlight your successes in improving sales figures and maintaining high-quality service.
✨Tip Number 3
Network with current or former employees of Bupa, especially those in management roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Showcase your relationship management skills by preparing to discuss how you've built and maintained networks in previous roles. This is crucial for the Sales Team Manager position, so be ready to share relevant stories.
We think you need these skills to ace Sales Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams within a call centre environment. Emphasise your relationship management skills and any achievements in sales performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and Bupa's mission. Mention specific examples of how you've successfully managed teams and improved performance in previous roles.
Highlight Key Skills: In your application, clearly outline your well-developed communication and interpersonal skills. Provide examples of how you've made important decisions in past positions to demonstrate your capability.
Show Enthusiasm for Bupa: Express your passion for the health insurance industry and Bupa's commitment to making health happen. Mention how you align with their values and how you can contribute to their goals.
How to prepare for a job interview at Bupa UK
✨Showcase Your Leadership Skills
As a Sales Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to performance management and employee development.
✨Highlight Relationship Management Experience
Strong relationship management skills are crucial for this role. Be ready to discuss how you've built networks internally and externally, and provide specific instances where your interpersonal skills have led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making abilities in a call centre environment. Think of scenarios where you had to make important decisions quickly and how those decisions impacted your team's performance.
✨Emphasise Your Positive Attitude
Bupa values a positive attitude and self-motivation. During the interview, convey your enthusiasm for the role and the company, and share examples of how your positivity has influenced your work and your team.
