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- Tasks: Lead and inspire the consumer retentions team to achieve sales targets.
- Company: Bupa is a health insurer focused on helping people live healthier lives.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible working options.
- Why this job: Join a purpose-driven company that values diversity and personal growth.
- Qualifications: Experience in managing teams in a call centre environment is essential.
- Other info: Hybrid working available after initial training; we champion inclusivity.
The predicted salary is between 39500 - 43950 ÂŁ per year.
Sales Team Manager - Consumer Retentions
Willow House, Staines
Permanent, Full Time (37.5 hours)
Salary is ÂŁ39,500
This role is office based with potential for hybrid working options available once signed off - this is not a fully remote working position.
We make health happen. We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need.
As part of management at Bupa, you’ll deal with the responsibility of looking after our people as well as enjoy the development process.
What you’ll be doing:
- You’ll be looking after the consumer retentions and re-instatement teams.
- You’ll proactively manage reinstatement sales figures through effective lead management and strong performance management whilst ensuring the quality of our calls is of high priority.
Key Skills / Qualifications needed for this role:
- Previous experience of managing employees within a targeted call centre environment.
- Strong relationship management skills and ability to build networks internally.
- Well-developed communication and interpersonal skills.
- Positive attitude and self-motivation.
- Able to make important decisions and day-to-day decisions without referral.
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual performance-based bonus.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time
Job Area: Call Centre
Locations: Staines - Willow House
Sales Team Manager employer: Bupa UK
Contact Detail:
Bupa UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Manager
✨Tip Number 1
Familiarise yourself with Bupa's values and mission. Understanding their commitment to health and customer care will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to manage a team in a targeted call centre environment. Highlight instances where you successfully improved sales figures or enhanced team performance.
✨Tip Number 3
Network with current or former employees of Bupa on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Showcase your relationship management skills by preparing to discuss how you've built and maintained networks in previous roles. Be ready to explain how these skills can benefit Bupa's consumer retentions and re-instatement teams.
We think you need these skills to ace Sales Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in managing employees within a targeted call centre environment. Emphasise your relationship management skills and any relevant achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Sales Team Manager position at Bupa. Discuss how your positive attitude and self-motivation align with their values, and provide examples of how you've made important decisions in past roles.
Highlight Relevant Skills: When filling out your application, ensure you clearly outline your well-developed communication and interpersonal skills. Mention specific instances where you've successfully built networks internally or managed performance in a sales environment.
Showcase Your Understanding of Bupa: Demonstrate your knowledge of Bupa's mission to help people live healthier lives. Mention how you resonate with their commitment to diversity and inclusion, and how you can contribute to their goal of making health happen for their customers.
How to prepare for a job interview at Bupa UK
✨Showcase Your Leadership Skills
As a Sales Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to performance management and employee development.
✨Highlight Your Call Centre Experience
Make sure to discuss your previous experience in a targeted call centre environment. Be ready to explain how you managed sales figures and maintained high-quality calls, as this is crucial for the role.
✨Emphasise Relationship Management
Strong relationship management skills are key for this position. Think of instances where you've built networks internally or externally, and be prepared to share these stories during your interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making abilities. Practice responding to hypothetical situations related to team management and customer retention, showcasing your problem-solving skills and positive attitude.
