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- Tasks: Assist customers daily with troubleshooting hardware and software issues.
- Company: Join a dynamic team focused on delivering exceptional customer support.
- Benefits: Enjoy a full-time contract with opportunities for growth and development.
- Why this job: Be part of a supportive culture that values customer satisfaction and teamwork.
- Qualifications: Fluent in French, with experience in customer-facing roles and CRM systems.
- Other info: This role requires weekly visits to our Reading site.
The predicted salary is between 30000 - 42000 £ per year.
One of our clients is seeking a Customer Support Representative for an initial 12-month contract, requiring weekly visits to the site in Reading. This position is a full-time contract role in the Customer Support Department. You will be assisting customers daily through troubleshooting issues related to hardware or installations, as well as our mobile/web platforms, and keeping customers updated via phone and email on progress.
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
You will need:
- A strong background/experience in a customer-facing role
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred
- Fluent level of French (at least C1)
- Strong communication and listening skills
- Well-developed time management and prioritisation skills
Contact Detail:
Michael Bailey Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with the specific CRM and ERP systems mentioned in the job description, like Salesforce and SAP. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your French language skills, especially if you’re not using them regularly. Practising conversational French can help you feel more comfortable and fluent, which is crucial for effective communication with customers.
✨Tip Number 3
Prepare for potential scenario-based questions that may come up during interviews. Think about past experiences where you successfully resolved customer issues or improved customer satisfaction, as these examples will showcase your skills effectively.
✨Tip Number 4
Research common technical issues related to hardware and installations that customers might face. Being knowledgeable about these problems will allow you to engage in meaningful conversations and show that you’re proactive about understanding the role.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles, especially any technical support or troubleshooting experience. Mention specific CRM and ERP systems you've worked with, like Salesforce and SAP.
Craft a Compelling Cover Letter: In your cover letter, emphasise your fluency in French and how your communication skills have positively impacted customer satisfaction in previous roles. Share specific examples that demonstrate your problem-solving abilities.
Showcase Technical Skills: Since the role requires good technical skills, include any relevant certifications or training related to hardware, installations, or web/mobile platforms. This will show you are well-prepared for the technical aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer support role.
How to prepare for a job interview at Michael Bailey Associates
✨Showcase Your Technical Skills
Since the role requires troubleshooting hardware and software issues, be prepared to discuss your technical experience. Highlight any relevant experience with CRM and ERP systems like Salesforce and SAP, and provide examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Your Customer-Centric Approach
Customer satisfaction is key in this role. Be ready to share specific instances where you went above and beyond for a customer. This could include resolving a complex issue or providing exceptional service that led to positive feedback.
✨Practice Your French
Fluency in French is a requirement for this position. Make sure to practice speaking and listening in French before the interview. You might even want to prepare answers to common interview questions in French to demonstrate your proficiency.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about how you would approach various customer support scenarios and be ready to articulate your thought process clearly.
