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- Tasks: Lead a dynamic team in delivering exceptional dining experiences at our award-winning restaurant and bar.
- Company: Join Rowhill Grange Hotel & Utopia Spa, a prestigious hotel group near London known for quality and excellence.
- Benefits: Enjoy competitive pay, generous holiday, discounts on stays, spa treatments, and more!
- Why this job: Be part of a vibrant culture that values passion for food and service while making a real impact.
- Qualifications: Management experience in a top-quality food service environment and a passion for guest satisfaction required.
- Other info: Flexible shifts across 5 days, including weekends; own transport needed due to semi-rural location.
The predicted salary is between 28000 - 35000 £ per year.
£32,000 to £35,000 + monthly service charge payment
4 weeks holiday rising to 5 weeks with service
8 Bank holidays
Free car parking
Employee uniform
In addition you will receive a range of company benefits including:
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
In addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.
Requirements:
- Smart appearance
- Excellent communication skills with a passion for guest service
- Technical food and beverage knowledge to offer the required service and ability to develop the rest of the team
- Management/Supervisory experience within a top quality food service hotel/restaurant required
- Ability to manage and motivate a team of waiters/esses and bar staff to ensure excellence
- Must have your own transport due to semi-rural location
The Place Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 4 Star, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RGs Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining.
The Restaurant (and Bar) Manager Role:
As Restaurant (& Bar) Manager you will head up the team in our RGs Restaurant (2 Rosette standard), and two small private dining rooms, together with the restaurant terrace during the warmer months, and also our Elements Bar. You will be responsible for managing a full-time team to deliver outstanding standards of service. We are seeking a Restaurant & Bar Manager with passion for food, wine and service who will inspire and drive standards to even higher heights.
The restaurant is open to residents, spa guests and non-residents so caters for a wide range of discerning clients with many regular patrons. RGs Restaurant seats 100 guests and you can expect to service 30-75 covers for dinner and between 40-80 covers for afternoon tea with the busiest days at the weekend. The bar is open adjoining our Elements Brasserie serving resident guests, spa guests and local visitors. Service for guests covers breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns across 5 days including weekends.
The team to support you consists of a permanent team of employees, Assistant Restaurant Manager, F&B Supervisor, Breakfast Supervisor and a team of permanent and casual Food & Beverage Assistants and Bar Staff.
Main Duties Include:
- Ensuring the restaurant and bar is prepared for service and employees are briefed for service
- Meeting and greeting guests and being their host during their meal
- Ensuring close liaison between bar and restaurant to ensure a smooth transition from bar to dining experience
- Taking guest orders
- Effective rostering of employees
- Coaching employees to develop their skills and ensure service standards are met
- Serving food and beverage including alcoholic beverages and wines
- Completing satisfaction checks and action all feedback
- Adhering to the Mystery Guest Standards and ensuring the team achieve the required standard
- Resolving any service issues
- Presenting bills to guests and taking payment
- Ensuring till is balanced and cashed up accurately and room charges are transferred to residents' room accounts
- Ensuring the restaurant is reset at the end of the shift ready for the next service
- Ensuring work area is clean and tidy before closing
- Working with the Executive Chef to develop the menus
- Ensuring effective ordering and control systems in place to ensure availability of products to guests while controlling stock holding levels
- Selecting and sourcing wines to complement the menu items and guests' requirements
- Recruitment, induction, training and coaching of all employees
Contact Detail:
Rowhill Grange Hotel & Utopia Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant and Bar Manager Hotel
✨Tip Number 1
Familiarise yourself with the specific offerings of Rowhill Grange Hotel & Utopia Spa. Understanding their unique dining experiences and spa services will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of Alexander Hotels. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your management style and how you've successfully motivated teams in previous roles. Be ready to share specific examples that highlight your leadership skills and ability to maintain high service standards.
✨Tip Number 4
Research the latest trends in food and beverage service, especially in fine dining. Being knowledgeable about current industry standards will show your commitment to excellence and your ability to elevate the restaurant's offerings.
We think you need these skills to ace Restaurant and Bar Manager Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant and bar management. Focus on your communication skills, technical food and beverage knowledge, and any supervisory roles you've held in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to manage and motivate a team. Mention specific examples of how you've improved service standards or resolved issues in previous roles.
Highlight Relevant Skills: In your application, emphasise your management experience, ability to coach staff, and your knowledge of food and beverage. Make sure to mention your flexibility with shift patterns, as this is crucial for the role.
Showcase Your Personality: Since this role involves meeting and greeting guests, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for creating memorable dining experiences.
How to prepare for a job interview at Rowhill Grange Hotel & Utopia Spa
✨Showcase Your Passion for Service
Make sure to express your enthusiasm for guest service during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.
✨Demonstrate Your Management Skills
Prepare to discuss your management style and provide examples of how you've successfully led a team in a fast-paced environment. Highlight any experience you have in coaching and developing staff to meet high service standards.
✨Know the Menu and Wine Pairings
Familiarise yourself with the restaurant's menu and think about potential wine pairings. Being able to discuss these confidently will show your technical food and beverage knowledge, which is crucial for this role.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific situations, such as resolving customer complaints or managing busy service periods. Practising your responses can help you articulate your problem-solving skills effectively.
