At a Glance
- Tasks: Assist customers with rentals, ensuring top-notch service and handling queries.
- Company: Join Arnold Clark, a leading car and van rental company known for its commitment to diversity.
- Benefits: Enjoy 33 days' leave, flexible hours, discounts, private healthcare, and extensive training.
- Why this job: Be part of a dynamic team that values collaboration and personal growth in a supportive environment.
- Qualifications: Strong admin skills, good communication, team player, and a full UK driving licence required.
- Other info: Opportunity to cover at other branches and gain valuable experience in the rental industry.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an organised and enthusiastic Rental Customer Advisor for our Kilmarnock Car & Van Rental branch.
We offer:
- 33 days' annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- ...and much more
Hours: Full time: Tuesday - Friday 8am - 5.30pm and Saturday 7.30am - 1pm
About the role: As part of a busy Arnold Clark Car & Van Rental team, you will work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties:
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they are acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Essential skills:
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice to have (but not essential): Previous experience of working in the rental industry.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Customer Advisor in Kilmarnock
✨Tip Number 1
Familiarise yourself with Arnold Clark's values and culture. Understanding their commitment to diversity and inclusion will help you align your responses during any interviews, showcasing how you can contribute to their positive workplace environment.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves handling customer complaints and queries, think of examples from your past experiences where you successfully resolved issues or provided exceptional service.
✨Tip Number 3
Prepare to discuss your organisational skills. The job requires effective task management, so be ready to share specific instances where you demonstrated strong administrative abilities and worked efficiently as part of a team.
✨Tip Number 4
Show your flexibility and willingness to cover shifts at other branches. Highlight any previous experiences where you adapted to changing schedules or took on additional responsibilities, as this will demonstrate your commitment to the role.
We think you need these skills to ace Rental Customer Advisor in Kilmarnock
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Rental Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and include specific examples of how you've demonstrated strong communication and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the team and how your values align with Arnold Clark's commitment to diversity and inclusion.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Arnold Clark.
✨Show Your Organisational Skills
As a Rental Customer Advisor, you'll need to demonstrate your ability to stay organised. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've handled customer interactions, both positive and negative, and how you ensured clarity and understanding in those situations.
✨Demonstrate Flexibility
The job requires flexibility in working hours and locations. Share instances where you've adapted to changing circumstances or taken on additional responsibilities to support your team.
✨Research the Company Culture
Understanding Arnold Clark's commitment to diversity and inclusion can set you apart. Familiarise yourself with their values and be prepared to discuss how you align with their culture and contribute positively to the team.