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- Tasks: Provide 2nd and 3rd line IT support, troubleshoot issues, and assist clients with various technologies.
- Company: Join a trusted IT & Website Development Company in the stunning Lake District.
- Benefits: Enjoy hybrid working, competitive salary, and breathtaking office views.
- Why this job: Work in a supportive environment while solving real engineering challenges in a beautiful location.
- Qualifications: Strong troubleshooting skills in Windows Server and networking; experience preferred but not mandatory.
- Other info: Flexible remote work options and opportunities for continuous learning.
The predicted salary is between 23000 - 33000 £ per year.
Ready to join a long-established and trusted Lake District IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw.
Your Background:
- IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers
Sectors: IT, Customer Support, IT Support
Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working.
The Technical Engineer role: We’re looking for a skilled and motivated Technical Engineer to join our team near Keswick in the Lake District. Our office has one of the most scenic views in the UK, and we pride ourselves on offering a friendly, supportive work environment with flexibility built in. You’ll work across a wide range of technologies, supporting clients with everything from cloud solutions and VoIP systems to infrastructure projects and cyber security. It’s a varied and rewarding role, perfect for someone who enjoys solving problems and getting stuck into real, hands-on engineering work.
Key Responsibilities:
- Providing 2nd and 3rd line support for servers, networks, cloud platforms and VoIP systems
- Designing, quoting and delivering Windows Server infrastructure and backup solutions
- Supporting clients remotely, by phone and on-site throughout Cumbria and beyond
- Keeping systems secure and up to date with strong cyber security practices
- Working closely with other engineers and helping to support junior team members
About you:
Essential:
- Strong troubleshooting experience across Windows Server, Active Directory, Hyper-V and Microsoft 365
- Good understanding of networking fundamentals
- Solid knowledge of backup, continuity and disaster recovery solutions
- Great communication skills and a proactive, client-focused attitude
- A full UK driving licence
Nice to Have:
- Experience in IT support (ideally 3 years or more)
- Familiarity with VoIP systems and MSP tools such as ConnectWise or NinjaRMM
- Exposure to firewalls such as Sophos, Cisco or Ubiquiti
- Experience with Datto, Veeam, ShadowProtect, ESET
- Industry certifications and a willingness to continue learning
Interested? Apply here for a fast-track path to the Hiring Manager.
Technical IT Support Engineer - 2nd / 3rd Line. Keswick Hybrid in Carlisle employer: Recruitment Revolution
Contact Detail:
Recruitment Revolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical IT Support Engineer - 2nd / 3rd Line. Keswick Hybrid in Carlisle
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and VoIP systems. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past challenges you've faced in IT support. Be ready to explain how you approached these issues and the outcomes, as this role is all about troubleshooting and providing effective solutions.
✨Tip Number 3
Research the company culture and values, especially their focus on teamwork and continuous learning. During your conversation, express how your personal values align with theirs and share any experiences that demonstrate your commitment to professional development.
✨Tip Number 4
Since the role involves supporting clients throughout Cumbria, be prepared to discuss your approach to customer service. Highlight any previous experience where you successfully managed client relationships or provided exceptional support, as this will resonate well with the hiring team.
We think you need these skills to ace Technical IT Support Engineer - 2nd / 3rd Line. Keswick Hybrid in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd and 3rd line roles. Emphasise your troubleshooting skills with Windows Server, Active Directory, and cloud platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive, client-focused attitude. Mention specific technologies you have worked with, such as VoIP systems or backup solutions, to demonstrate your fit for the role.
Highlight Relevant Certifications: If you have any industry certifications, be sure to include them in your application. This can set you apart from other candidates and show your commitment to continuous learning in the field.
Showcase Soft Skills: In addition to technical skills, highlight your communication abilities and teamwork experience. The company values a friendly and supportive work environment, so demonstrating your interpersonal skills can strengthen your application.
How to prepare for a job interview at Recruitment Revolution
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and cloud solutions. Highlight specific examples where you've successfully troubleshooted issues or implemented solutions in these areas.
✨Demonstrate Problem-Solving Abilities
Since the role involves hands-on engineering work, be ready to share instances where you've solved complex technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to support clients who aren't tech-savvy. This will show your client-focused attitude.
✨Research the Company Culture
Understand the company's values around teamwork and continuous learning. Be ready to discuss how you align with these values and how you can contribute to a supportive work environment, especially in a scenic location like the Lake District.
