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- Tasks: Supervise the shop floor, manage staff, and ensure excellent customer service.
- Company: Join a dynamic retail team in Edinburgh focused on operational excellence.
- Benefits: Enjoy flexible hours, team discounts, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values energy, enthusiasm, and passion.
- Qualifications: Retail management experience and strong customer service skills are essential.
- Other info: This role covers 24 hours per week with potential for unsupervised duties.
The predicted salary is between 24000 - 36000 £ per year.
As a Supervisor in our Edinburgh store you will be working as part of the wider store management team assisting in operational excellence and sales growth. This role is also responsible for the day to day running of the shop floor (sometimes unsupervised), together with supporting the Store Manager and Assistant Manager in direct line management responsibility for all Retail Sales Assistants and Key Holders. This role covers 24 hours per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Supervise the shop floor and till areas
- Assume duty management responsibility including Store opening and closure in the absence of a Store Manager/Assistant Manager
- Process refunds and exchanges in line with the company policy
- Promote and maintain customer service standards
- Team management - including recruitment and discipline
- In conjunction with the Store Manager/Assistant Store Manager plan effective rotas to ensure adequate staffing levels during all trading hours and staffing costs are in line with budget
- Report to the Store Manager or Assistant Store Manager any stock, customer service or staffing issues which are affecting the business
Desired Knowledge Skills & Experience:
- Retail Team Management experience skills gained at a similar level
- Excellent customer service skills
- Commercial awareness
- Sound working knowledge of Microsoft Office Suite
- Numerate and analytical
- Highly organised and motivated
- Excellent verbal and written communication skills
- Energy, enthusiasm and passion
Contact Detail:
Cass Art Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Edinburgh
✨Tip Number 1
Familiarise yourself with the specific operations of our Edinburgh store. Understanding the local customer base and shopping trends can give you an edge in demonstrating your commercial awareness during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or resolved conflicts.
✨Tip Number 3
Brush up on your knowledge of customer service standards and be prepared to discuss how you would maintain and promote these in our store. Think of ways to enhance the customer experience that align with our values.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you would effectively manage rotas and staffing levels. Prepare to share any tools or methods you use to keep track of schedules and ensure adequate coverage.
We think you need these skills to ace Supervisor in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail team management experience. Emphasise your customer service skills and any specific achievements that demonstrate your ability to drive sales growth.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Supervisor role in Edinburgh. Mention how your skills align with the key accountabilities listed in the job description, such as team management and operational excellence.
Showcase Relevant Skills: When detailing your experience, focus on your commercial awareness and organisational skills. Provide examples of how you've successfully managed a team or improved customer service standards in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Cass Art
✨Showcase Your Leadership Skills
As a Supervisor, you'll be managing a team, so it's crucial to demonstrate your leadership abilities. Share examples from your past experiences where you've successfully led a team or handled difficult situations, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Company Culture
Before the interview, research the company's values and culture. This will help you align your answers with what they are looking for in a Supervisor. Be prepared to discuss how your personal values match those of the company and how you can contribute to maintaining a positive work environment.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer service in this role, think about specific scenarios where you've provided excellent service or resolved customer complaints. Be ready to discuss these examples in detail, showcasing your communication skills and ability to handle challenging situations.
✨Demonstrate Your Organisational Skills
As a Supervisor, you'll need to manage various tasks simultaneously. Prepare to discuss how you prioritise tasks and manage your time effectively. You might want to share examples of how you've successfully planned rotas or managed staffing levels in previous roles.
