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- Tasks: Lead and manage Aftersales operations, ensuring exceptional customer satisfaction.
- Company: Join a family-run business with over 40 years in the motor trade.
- Benefits: Competitive salary with OTE, supportive work culture, and career growth opportunities.
- Why this job: Be part of a team that values excellence and customer focus in a dynamic environment.
- Qualifications: Experience in Service/Aftersales management, strong leadership, and communication skills required.
- Other info: Work Monday to Friday with alternate Saturdays; based in Nottingham and Derby.
The predicted salary is between 28000 - 42000 £ per year.
Location: Nottingham
Working Hours: Monday to Friday, 8.30am – 5.30pm; Alternate Saturdays, 8.30am – 12.30pm
Salary: £35k (OTE £40- £45k)
Working for a long-established, family-run business with over 40 years of experience in the motor trade. Operating from two state-of-the-art dealerships in Nottingham and Derby, priding themselves on delivering exceptional service and customer satisfaction.
Currently seeking an experienced Service Manager / Aftersales Manager to lead and manage the day-to-day operations of our Aftersales departments across both sites. Reporting directly to the Group Dealer Principal, the successful candidate will be responsible for driving performance, enhancing customer experience, and achieving business targets.
Key Responsibilities:
- Oversee the Aftersales operations across Nottingham and Derby dealerships
- Lead by example to promote a culture of excellence, customer focus, and integrity
- Set and maintain high standards of compliance, behaviour, and work ethic
- Deliver exceptional levels of customer satisfaction and retention
- Develop new business opportunities while nurturing existing relationships
- Ensure vehicles are serviced, maintained, and repaired in line with manufacturer standards and schedules
- Provide strong leadership to motivate and support team performance
- Monitor and manage department KPIs to meet and exceed targets
Essential Skills and Attributes:
- Proven track record in a Service or Aftersales Manager position
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Results-driven with a proactive and ‘can-do’ attitude
- IT literate
- Full UK driving licence with minimal points
Please click to apply or call Natalie on (phone number removed).
Contact Detail:
Pertemps Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service/Aftersales Manager
✨Tip Number 1
Familiarise yourself with the specific services and customer satisfaction strategies used by our dealerships in Nottingham and Derby. Understanding our unique approach will help you demonstrate how your experience aligns with our values during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led teams in previous roles, particularly in the automotive sector. Highlighting your leadership style and how it has positively impacted team performance will resonate well with us.
✨Tip Number 3
Research the latest trends in aftersales service and customer retention strategies. Being able to discuss innovative ideas or improvements can set you apart as a proactive candidate who is ready to drive performance.
✨Tip Number 4
Network with current or former employees of our company on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and show your genuine interest in joining our team.
We think you need these skills to ace Service/Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service or aftersales management. Include specific examples of how you've driven performance and enhanced customer satisfaction in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and results-driven attitude. Mention your familiarity with the motor trade and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, emphasise your communication abilities and IT literacy. Provide examples of how you've used these skills to improve team performance and customer service.
Show Enthusiasm for the Role: Express your passion for delivering exceptional customer service and your commitment to maintaining high standards. This will demonstrate your alignment with the company's values and culture.
How to prepare for a job interview at Pertemps Derby
✨Showcase Your Leadership Skills
As a Service/Aftersales Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, how you motivate staff, and any specific examples of how you've driven performance in past roles.
✨Demonstrate Customer Focus
This role requires a commitment to exceptional customer service. Think of examples where you've gone above and beyond for customers, and be ready to explain how you would enhance the customer experience at their dealerships.
✨Know Your KPIs
Understanding key performance indicators is crucial for this position. Familiarise yourself with common KPIs in the automotive industry and be ready to discuss how you've used them to drive results in your previous roles.
✨Prepare Questions
Interviews are a two-way street. Prepare insightful questions about the company's culture, expectations for the role, and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
