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- Tasks: Join our team as a Customer Service Analyst, logging calls and supporting customer queries.
- Company: We're a dynamic company based in Reading, focused on delivering top-notch customer service.
- Benefits: Enjoy a competitive pay rate of £120 and gain valuable experience in a fast-paced environment.
- Why this job: This role offers hands-on experience and the chance to develop your skills in customer service.
- Qualifications: We're looking for proactive, organised individuals with confidence in communication.
- Other info: This is a 1-month contract, perfect for students seeking short-term work.
1-Month Contract
Location: Reading (Office-Based)
Start Date: Immediate
IR35 Status: Inside IR35 via Umbrella
Pay Rate: £120
We are currently seeking Customer service analysts to join our clients team based in Reading on a 1-month contract. These roles are fully office-based and require candidates who are proactive, highly organised, and confident.
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service analyst/call logger
✨Tip Number 1
Familiarise yourself with common customer service metrics and tools. Understanding how to log calls effectively and analyse customer interactions will show your proactive approach and readiness for the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a customer service analyst, you'll need to convey information clearly and confidently, so consider role-playing scenarios or discussing past experiences with friends.
✨Tip Number 3
Research the company and its customer service philosophy. Knowing their values and how they approach customer satisfaction can help you tailor your responses during any interviews and demonstrate your genuine interest in the position.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer service analyst/call logger
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the Customer Service Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and analysis. Use bullet points to make it easy to read, and quantify your achievements where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your proactive nature and organisational skills, providing examples of how you've demonstrated these in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Analyst.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Show Your Proactivity
Demonstrate your proactive nature by sharing examples of how you've taken initiative in previous roles. This could be anything from improving a process to resolving customer issues before they escalate.
✨Highlight Your Organisational Skills
As a Customer Service Analyst, being organised is key. Prepare to discuss specific tools or methods you use to stay organised and manage your workload effectively.
✨Be Confident in Your Communication
Confidence is crucial in customer service roles. Practice articulating your thoughts clearly and concisely, and be ready to showcase your ability to handle difficult conversations with ease.
✨Research the Company
Familiarise yourself with the company’s values and mission. Being able to align your answers with their goals will show that you're genuinely interested in the role and the organisation.
