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For Companies At a Glance
- Tasks: Provide first and second-line IT support, resolving issues and managing user accounts.
- Company: Join a fast-growing tech business in Birmingham with a dynamic internal team.
- Benefits: Enjoy a competitive salary, training opportunities, and a collaborative work environment.
- Why this job: Perfect for problem solvers who want to make an impact in a supportive culture.
- Qualifications: 1 year of IT support experience and knowledge of Windows 10/11 and Office 365 required.
- Other info: Office located in central Birmingham with excellent transport links.
The predicted salary is between 25000 - 30000 £ per year.
RT Recruitment is working with a fast-growing business in Birmingham that is on the lookout for a talented and hands-on IT Support Specialist to join their internal tech team. If you thrive on solving problems and enjoy working with users to keep systems running smoothly, this could be your next move.
About the Role:
Youll be providing essential first and second-line technical support across the business, helping employees resolve a range of IT issues from setting up equipment to troubleshooting network problems.
What Youll Be Doing:
- Responding to support requests via the internal ticketing system
- Diagnosing and resolving software, hardware, and connectivity issues
- Installing and configuring laptops, desktops, printers, and phones
- Managing user accounts and permissions using Active Directory
- Supporting the onboarding of new staff with equipment and system access
- Keeping records up to date and contributing to IT documentation
- Escalating issues to senior technicians when necessary
What Were Looking For:
- 1 years of experience in a similar IT support role
- Good knowledge of Windows 10/11, Office 365, and common IT tools
- Clear communicator with a strong customer-service mindset
- Organised, self-motivated, and able to prioritise tasks
- Familiarity with Active Directory, Exchange, and basic networking
- Any IT certifications (e.g. CompTIA, Microsoft) are a bonus
Whats in it for You:
- Competitive salary of £25,000 - £30,000
- Opportunities to grow into more senior or specialist roles
- Access to training and potential certification support
- Collaborative work environment with a great team culture
- Office located in central Birmingham with great transport links
IT Support Specialist in Birmingham employer: RT Recruitment LTD
Contact Detail:
RT Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in Birmingham
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office 365. Being able to demonstrate your hands-on experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common IT issues like connectivity problems and hardware setups. Prepare to discuss specific examples of how you've resolved similar issues in the past, as this will highlight your problem-solving abilities.
✨Tip Number 3
Since communication is key in an IT support role, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during the interview and demonstrate your customer-service mindset.
✨Tip Number 4
If you have any relevant IT certifications, be sure to mention them during your discussions. Even if you don't have them yet, expressing a willingness to pursue further training can show your commitment to professional growth within the company.
We think you need these skills to ace IT Support Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10/11 and Office 365. Use specific examples of how you've resolved technical issues in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your problem-solving skills and customer service mindset, and provide examples of how you've successfully supported users in the past.
Highlight Relevant Skills: Clearly list your technical skills, especially those mentioned in the job description, such as familiarity with Active Directory and basic networking. If you have any IT certifications, be sure to include them.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RT Recruitment LTD
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Office 365, and any other relevant IT tools. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills before the interview.
✨Demonstrate Your Customer Service Mindset
As an IT Support Specialist, you'll be interacting with users regularly. Highlight your communication skills and provide examples of how you've successfully resolved issues for users in the past. A friendly and patient attitude goes a long way!
✨Familiarise Yourself with Active Directory
Since managing user accounts and permissions is part of the role, make sure you understand how Active Directory works. Be ready to explain your experience with it and how you've used it in previous roles.
✨Prepare Questions About the Company
Show your interest in the company by preparing thoughtful questions about their tech environment and team culture. This not only demonstrates your enthusiasm but also helps you assess if it's the right fit for you.
