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For Companies At a Glance
- Tasks: Welcome guests and assist with their needs for a memorable stay.
- Company: Join the family-owned Sutton Hotel Collection, known for exceptional hospitality.
- Benefits: Enjoy free hotel breaks, leisure passes, and enhanced parental leave.
- Why this job: Be part of a warm, inclusive team that values personal development and community.
- Qualifications: Strong communication skills and a professional appearance are essential; hotel experience is a plus.
- Other info: Free meals, social events, and a cycle to work scheme enhance your work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
The Francis Hotel Bath occupies a coveted position on Queen Square. On arrival, you will be met by Regency opulence, modern amenities, a friendly team, and impeccably designed areas for drinking and dining. Exceptional hospitality is to be expected at the Francis Hotel.
Our team is dedicated to providing exceptional guest service, allowing our guests to enjoy a welcoming and relaxed stay where they can relive our history and create memorable moments of their very own. We are now on our journey to becoming the local employer of choice, through living our values: Care, Discreet, and Community.
The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us; in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Benefits
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching, and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support, and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations, and a cycle to work scheme.
Our Opportunity
Working as a member of the team, you will provide a wonderfully warm welcome and fond farewell to all of our hotel guests, and you will also assist with any needs of our guests during their stay. Whilst not essential, previous experience of working in a hotel reception, preferably in the luxury four or five-star market, would be a distinct advantage. Familiarity with a hotel PMS will also give you an edge over other candidates. You will be a natural problem solver and can face problems head-on. You must have strong communication skills, an ability to work under pressure, and immaculate personal presentation, as well as a professional and warm personality to aid in providing our guests with exceptional service.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical, and diverse group of people; we celebrate human relationships and kinship. We enable our people to make the place.
Contact Detail:
The Francis Hotel - Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection's values and mission. Understanding their commitment to exceptional hospitality and community will help you align your approach during interviews and conversations with the team.
✨Tip Number 2
Highlight any previous experience in luxury hotel environments, especially if you've worked at a reception before. If you have familiarity with hotel Property Management Systems (PMS), make sure to mention it, as this could set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Think of specific examples where you've successfully handled guest issues or challenges in a high-pressure environment, as this is crucial for a receptionist role.
✨Tip Number 4
Showcase your communication skills by engaging with the team and asking insightful questions about their operations and culture. This not only demonstrates your interest but also helps you assess if the environment aligns with your values.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or reception roles. Emphasise any previous work in luxury hotels and your familiarity with hotel property management systems (PMS).
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing exceptional guest service. Mention how your values align with those of the Sutton Hotel Collection, such as care, discretion, and community.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with guests or resolved issues in past roles. This will demonstrate your strong communication skills and problem-solving abilities.
Highlight Personal Presentation: Since immaculate personal presentation is crucial for this role, consider including a brief statement about your professional appearance and how you maintain it in a hospitality setting.
How to prepare for a job interview at The Francis Hotel - Bath
✨Showcase Your Hospitality Skills
During the interview, highlight any previous experience in hospitality or customer service. Share specific examples of how you've gone above and beyond to ensure a guest's satisfaction, as this aligns with the hotel's commitment to exceptional service.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss situations where you've successfully resolved issues or handled difficult guests. This will showcase your natural problem-solving skills, which are essential for a receptionist role.
✨Emphasise Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you would handle various guest interactions, especially under pressure.
✨Dress to Impress
Since immaculate personal presentation is crucial for this position, make sure to dress professionally for the interview. This not only shows respect for the interviewers but also reflects the hotel's standards of excellence.
