Desktop Support Engineer (Greater London)

Job Title: Desktop Support Engineer

Location: London

Job Type: Contract

Duration: 6 months with potential extensio]

Rate: £160-£200 inside IR35 per day

Job Summary:

A leading global financial services organization is seeking a skilled Desktop Support Engineer for a contract role. The successful candidate will play a crucial role in supporting end-user technology environments, deploying hardware/software solutions, and ensuring seamless IT operations across the firm. Prior experience in a banking or financial services environment is essential.

Key Responsibilities:

• Provide onsite and remote desktop support for internal users including troubleshooting hardware, software, and peripheral issues.
• Deploy, configure, and maintain desktops, laptops, mobile devices, and related technologies as part of scheduled refresh or rollout projects.
• Manage user incidents and requests through ITSM platforms, ensuring timely resolution and documentation.
• Support core financial and trading applications, liaising with relevant teams for advanced troubleshooting.
• Coordinate with global IT teams to ensure adherence to technical standards and policies.

Required Skills & Experience:

• 3–5 years of experience in a Desktop Support or similar IT role within a financial services or banking environment.
• Hands-on experience with hardware deployment, software imaging, patch management, and desktop/laptop rollouts.
• Strong knowledge of Windows OS, Microsoft 365 suite, Active Directory, and remote support tools.
• Familiarity with ITIL processes and use of ticketing systems like ServiceNow or Remedy.
• Excellent problem-solving and customer service skills with the ability to work under pressure.
• Strong communication skills and the ability to interact with users at all levels of the organization.