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For Companies At a Glance
- Tasks: Manage air, road, and sea export accounts while providing top-notch customer service.
- Company: Join a leading Freight Forwarder with a stellar reputation in the UK since 1992.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a fast-growing team that values collaboration and customer satisfaction.
- Qualifications: Must have 2 years of freight forwarding experience and strong customer service skills.
- Other info: Familiarity with MS Office and export operations is a plus!
The predicted salary is between 30000 - 42000 £ per year.
Freightserve recruitment are looking for an Air Export person for a busy Freight Forwarder that is looking to expand their operation. The company is based in the West Drayton area.
Job Description:
- Customer Service duties for designated air, road and sea export accounts
- Raising and completion of industry documentation from start to finish
- Liaising with airlines, customers and suppliers
- Processing of quote requests received from clients and partners
- Commercial pricing and shipment planning
- Monitoring and updating of airline schedules and post flights
- Building and submitting of export customs entry declarations
- Invoicing and Job Costing of export files
- Internal office administration duties
We require a confident approach to working with colleagues and clients alike. Ideally with administration and accounting experience within an export operations environment. MS Office applications such as Excel, Word and Outlook are a distinct advantage, as would experience of using BoxTop and ASM Sequoia. Applicants must have a minimum of 2 years freight forwarding experience, with a good attitude towards customer service.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Contact Detail:
Freightserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, like BoxTop and ASM Sequoia. Having hands-on experience or even a basic understanding of these tools can set you apart from other candidates.
✨Tip Number 2
Network within the freight forwarding community. Attend industry events or join online forums to connect with professionals who might provide insights or even referrals for the position at StudySmarter.
✨Tip Number 3
Brush up on your customer service skills, as this role heavily relies on effective communication with clients and suppliers. Consider role-playing scenarios to enhance your confidence in handling various customer interactions.
✨Tip Number 4
Stay updated on the latest trends and regulations in the freight forwarding industry. This knowledge will not only help you in interviews but also demonstrate your commitment to the field and your potential value to our team.
We think you need these skills to ace Freight Forwarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in freight forwarding, particularly any customer service roles and your familiarity with air, road, and sea export processes. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the freight forwarding industry. Mention your 2+ years of experience and how it aligns with the company's needs. Be sure to express your confidence in handling customer service duties and your proficiency with MS Office applications.
Showcase Relevant Skills: In your application, emphasise your skills in administration and accounting, as well as your ability to liaise effectively with airlines, customers, and suppliers. Highlight any experience you have with specific software like BoxTop and ASM Sequoia.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the freight forwarding industry.
How to prepare for a job interview at Freightserve
✨Know Your Freight Forwarding Basics
Make sure you brush up on the fundamentals of freight forwarding, especially air export processes. Be prepared to discuss your previous experience and how it relates to the role, as well as any specific documentation you've handled.
✨Demonstrate Customer Service Skills
Since the role involves customer service duties, think of examples where you've successfully managed client relationships or resolved issues. Highlight your communication skills and how you can maintain a confident approach with both colleagues and clients.
✨Familiarise Yourself with Relevant Software
If you have experience with MS Office applications like Excel, Word, and Outlook, be ready to discuss how you've used them in your previous roles. If you know BoxTop or ASM Sequoia, mention that too, as it could give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in freight forwarding and how you overcame them, particularly in areas like shipment planning and customs declarations.
