Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Outpatients service as a Receptionist, greeting patients and managing appointments.
- Company: Be part of UCLH, a leading NHS trust known for its commitment to patient care.
- Benefits: Enjoy a competitive salary, part-time hours, and the chance to make a real impact.
- Why this job: This role offers a dynamic environment where you can enhance patient experiences and develop your skills.
- Qualifications: GCSEs in English and Maths required; experience in admin or healthcare preferred.
- Other info: This is a fixed-term position for 8 months with potential for future opportunities.
The predicted salary is between 29485 - 31088 £ per year.
We are looking to recruit an experienced Receptionist to join our Outpatients service at the National Hospital for Neurology and Neurosurgery. Candidates should be able to use their initiative, be proactive, and contribute to improving current working practices.
Main duties of the job
- Operate from one of our 5 busy reception areas.
- Demonstrate sensitivity, awareness of patients’ needs, and a commitment to improving the patient experience.
- Be the first point of contact for patients, responsible for greeting, arranging appointments, and dealing with general inquiries.
- Provide clinic administrative support for consultants, junior doctors, Allied Health Professionals, and nursing teams to ensure resources and services are delivered on time.
- Maintain the Trust core values and ensure high standards of service and patient care are met and sustained.
The successful candidate will possess:
- Excellent communication, organisational, and IT skills.
- The ability to cope well under pressure and multi-task.
- The competence to manage their own workload.
- The ability to work independently and efficiently.
- The ability to work as part of a motivated multidisciplinary team.
Knowledge and Qualifications
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and/or previous experience in an administrative environment.
- Awareness of confidentiality requirements and knowledge of the Data Protection Act.
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services, or equivalent qualification.
Experience
- Experience of working in a non-routine environment, with demonstrable evidence of responding to queries and dealing with unpredictable situations.
- Experience in a customer-facing environment, with knowledge of a comprehensive range of administrative procedures.
- Previous NHS experience or experience in a healthcare setting.
At UCLH, we take equality of opportunity seriously and are committed to being a diverse and inclusive employer. We encourage applications from candidates of all backgrounds, cultures, and perspectives.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email.
The postholder will have access to vulnerable people in the course of their normal duties, and as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Receptionist employer: Uclh (university College London Hospitals Nhs Foundation Trust)
Contact Detail:
Uclh (university College London Hospitals Nhs Foundation Trust) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a receptionist in a healthcare setting. Understanding the nuances of patient interaction and administrative support will help you demonstrate your suitability during any informal discussions or interviews.
✨Tip Number 2
Network with current or former NHS employees, especially those who have worked in similar roles. They can provide valuable insights into the work culture and expectations, which can be beneficial when preparing for your application.
✨Tip Number 3
Showcase your ability to handle pressure and multitask by preparing examples from your past experiences. Be ready to discuss how you've successfully managed busy environments or dealt with challenging situations in a customer-facing role.
✨Tip Number 4
Research the National Hospital for Neurology and Neurosurgery and its core values. Aligning your personal values with theirs can help you articulate why you're a great fit for the team during any conversations with hiring managers.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: In your supporting statement, clearly articulate your relevant experience in administrative roles, particularly in healthcare settings. Mention any specific examples where you demonstrated excellent communication and organisational skills.
Highlight Relevant Qualifications: Make sure to mention your qualifications, such as GCSEs in English and Maths, and any NVQs or equivalent certifications. This will show that you meet the educational requirements for the role.
Be Honest About AI Usage: If you have used AI tools in preparing your application, be transparent about it in your supporting statement, as required by the job listing. Honesty is crucial in building trust with potential employers.
How to prepare for a job interview at Uclh (university College London Hospitals Nhs Foundation Trust)
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Think of examples from your past experiences where you successfully handled patient inquiries or resolved issues.
✨Demonstrate Your Organisational Abilities
The role requires strong organisational skills. During the interview, highlight your experience in managing appointments and handling multiple tasks simultaneously. You might want to share specific instances where your organisational skills made a positive impact on your previous workplace.
✨Emphasise Your Customer Service Experience
Since this position involves direct interaction with patients, it's crucial to showcase your customer service experience. Prepare to discuss how you've dealt with challenging situations in a customer-facing role and how you ensured a positive experience for clients.
✨Familiarise Yourself with NHS Values
Understanding the core values of the NHS is essential for this role. Research these values and be ready to discuss how you align with them. This will show your commitment to providing high standards of service and patient care, which is vital for the position.
