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- Tasks: Ensure high-quality care standards and compliance in a supportive team environment.
- Company: Join Hales Group, a trusted name in homecare with a commitment to excellence.
- Benefits: Enjoy competitive pay, up to 31 days holiday, and perks like discounts and a pension scheme.
- Why this job: Make a real impact in the community while developing your skills in a rewarding role.
- Qualifications: Experience in care settings and knowledge of health regulations are essential.
- Other info: Full-time permanent position based in Norwich with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Hales Group are thrilled to be partnering with our Hales Homecare division who are seeking a Quality and Compliance Officer to join them on a permanent basis. This person will be responsible for working closely with Branch Management to ensure that care and support is delivered to an exceptional high standard, across the locality of where the branch operates from.
The Quality Assurance Officer is a pivotal role within the local branch and the organisation. You will work closely with the Registered Manager and the Group Quality & Compliance Manager in auditing the branch against the fundamental standards as set by the Health & Social Care Act 2014, along with supporting the office and care teams in achieving the requirements as set by the regulatory frameworks and that of Hales Group’s own policies.
Quality and Compliance Officer duties will include:
- Assist the Quality & Compliance Manager in implementing the Quality Assurance Framework through audit activities.
- Support quality assurance processes across Hales Group and conduct planned and responsive spot checks on staff.
- Address poor working practices through mentoring and support.
- Lead investigations into formal complaints in line with company policy, ensuring impartiality.
- Provide guidance to office and community-based staff on quality, compliance, and outcomes.
- Analyse audit data and produce reports on findings.
- Liaise with Local Authorities and CCG contract monitoring teams.
- Ensure compliance with Health & Safety policies and operational procedures.
- Conduct audits using approved tools, including monitoring daily records and medication compliance.
- Maintain confidentiality and accurate records in accordance with company policy and data protection regulations.
- Identify and address ongoing practice issues through formal procedures when required.
- Attend mandatory training and professional development sessions.
To be considered for this role you must:
- Have previous experience working within a care setting.
- Have worked with the Health & Social Care Act 2014, the Fundamental Standards and KLOE’s.
- Be able to work unsupervised using own initiative and as part of a team.
- Have the ability to maintain composure in a challenging situation.
- Must hold a driving license as the role will require travelling.
LOCATION: Norwich
HOURS: Full-Time
TERM: Permanent
PAY: Competitive salary
Salary and Benefits:
- Competitive salary plus performance related bonuses.
- Holiday entitlement of up to 31 days per year.
- Comprehensive benefits package including health and financial well-being support, discounts on your favourite shops, restaurants, and cinemas.
- Pension and Life Insurance.
- Car lease scheme.
- Cycle to work scheme.
- Development opportunities coupled with the security of a job role in an industry that is in demand through recession, economic challenge and pandemic.
If you feel you have the relevant skills and experience to succeed in this position, please apply with your current CV.
Why work through Hales Group? All our consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.
Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this, please contact your local branch.
Quality Assurance Officer employer: Hales Group Limited
Contact Detail:
Hales Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Familiarise yourself with the Health & Social Care Act 2014 and the Fundamental Standards. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to quality assurance in care settings.
✨Tip Number 2
Network with professionals in the care sector, especially those who have experience in quality assurance roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific situations related to compliance and quality assurance, as this will showcase your problem-solving skills.
✨Tip Number 4
Research Hales Group and their values. Understanding their mission and how they approach quality and compliance will allow you to tailor your responses and show that you are a good fit for their team.
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Quality Assurance Officer position. Tailor your application to highlight relevant experience in care settings and knowledge of the Health & Social Care Act 2014.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in quality assurance, compliance, and care settings. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet the role's requirements.
Write a Compelling Cover Letter: In your cover letter, express your passion for quality assurance in care services. Mention specific experiences that relate to the duties listed in the job description, such as conducting audits or mentoring staff, to show you are a great fit for the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Quality Assurance Officer.
How to prepare for a job interview at Hales Group Limited
✨Understand the Regulatory Framework
Familiarise yourself with the Health & Social Care Act 2014 and the Fundamental Standards. Being able to discuss these regulations confidently will show your understanding of the compliance landscape in which the company operates.
✨Demonstrate Your Experience
Prepare specific examples from your previous roles in care settings that highlight your experience with quality assurance processes. This could include instances where you conducted audits or addressed poor working practices.
✨Showcase Your Analytical Skills
Be ready to discuss how you analyse audit data and produce reports. Providing examples of how your findings led to improvements in care quality will demonstrate your value to the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations, such as leading investigations into complaints. Think of past experiences where you maintained composure and resolved issues effectively.
