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- Tasks: Join us as a Logistics & Customer Operations Executive, managing orders and ensuring customer satisfaction.
- Company: Window Fleur is the UK's first ready-planted window box subscription brand, rooted in creativity and nature.
- Benefits: Enjoy flexible working, free seasonal plants, and a friendly team environment.
- Why this job: Be part of a fast-growing brand and make a real impact in a hands-on role.
- Qualifications: 2+ years in a fast-paced D2C brand, Shopify experience, and a proactive mindset required.
- Other info: Submit a short video application to showcase your personality and fit for the role.
The predicted salary is between 24000 - 36000 £ per year.
6 month | 2-3 days a week | London-based, North Acton. Office move planned to SW London in Oct. Hybrid, but must be able to drive.
We’re Window Fleur – the UK’s first ready-planted window box subscription brand and we’re looking for an ultra-organised, proactive and positive team member to join our growing team as our new Logistics & Customer Operations Executive. In this varied and hands-on role, you’ll be the heartbeat of our back-end operations – keeping orders flowing smoothly, stock in check and customers happy. You’ll work closely with our founders and wider freelance team, and play a key part in helping Window Fleur as we grow.
Role responsibilities include:
- Working with our Delivery & CS team managed deliveries
- PO and stock management website and warehouse, updating records, liaising with suppliers
- Overseeing order fulfilment and seasonal box swaps
- Handling some day-to-day customer service enquiries
- Analysing sales and ops data to inform decisions
- Supporting inventory planning and forecasting
You must have:
- 2+ years working in a fast-paced D2C brand
- Shopify experience
- Comfort using Google Sheets / Excel to organise and analyse data
- A full driving licence
- A proactive, solutions-focused mindset: we love a problem-solver!
- Experience working independently in a small team
- Excellent organisation and communication skills
Nice to have:
- Experience with CRM platforms (e.g. Klaviyo, Hubspot, etc.)
- Familiarity with inventory planning and margin tracking
- Experience creating or refining systems and processes
- Basic knowledge of VAT and invoicing
Other perks:
- Dog very welcome
- Lots of free seasonal plants
- Flexible working environment with a small, friendly team
- Be part of a fast-growing brand rooted in creativity, nature and joy
To apply, please send a short 2-5 mins video of yourself, telling us a little bit about you and why you’d be good for the role and CV to hi@windowfleur.com. Subject Line: Logistics & Customer Operations Executive Application. We’ll be looking to extend the contract for the right candidate. Let us know if you have questions – we can’t wait to meet you! Application closes 20.06.25
Logistics & Customer Operations Executive employer: Window Fleur
Contact Detail:
Window Fleur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Customer Operations Executive
✨Tip Number 1
Familiarise yourself with the logistics and customer operations landscape, especially in D2C brands. Understanding the nuances of order fulfilment and stock management will help you stand out during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of challenges you've faced in previous roles and how you overcame them. This will demonstrate your proactive mindset, which is highly valued by us.
✨Tip Number 3
If you have experience with Shopify or similar platforms, be ready to discuss specific projects or tasks you've completed. Highlighting your technical skills can give you an edge over other candidates.
✨Tip Number 4
Prepare to talk about your organisational strategies and how you manage multiple tasks effectively. We appreciate candidates who can demonstrate their ability to keep operations running smoothly.
We think you need these skills to ace Logistics & Customer Operations Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Logistics & Customer Operations Executive.
Create a Compelling Video: Since the application requires a video introduction, plan what you want to say. Keep it concise (2-5 minutes) and focus on your relevant experience, why you're interested in the role, and how you can contribute to Window Fleur's success.
Tailor Your CV: Make sure your CV reflects your experience in logistics, customer operations, and any relevant tools like Shopify or Google Sheets. Highlight specific achievements that demonstrate your organisational skills and problem-solving abilities.
Follow Application Instructions: When submitting your application, ensure you follow the instructions precisely. Use the correct subject line 'Logistics & Customer Operations Executive Application' and send your video and CV to the specified email address.
How to prepare for a job interview at Window Fleur
✨Show Your Organisational Skills
As a Logistics & Customer Operations Executive, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past, showcasing your ability to keep everything running smoothly.
✨Demonstrate Problem-Solving Abilities
Window Fleur values a proactive mindset. Think of specific challenges you've faced in previous roles and how you approached solving them. This will highlight your solutions-focused attitude.
✨Familiarise Yourself with Their Products
Before the interview, take some time to understand Window Fleur's offerings. Being knowledgeable about their ready-planted window boxes will show your genuine interest in the brand and its mission.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and future growth plans. This shows you're engaged and serious about the role.
