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- Tasks: Join us as a Logistics & Customer Operations Executive, managing deliveries and customer service.
- Company: Window Fleur is the UK's first ready-planted window box subscription brand, focused on creativity and nature.
- Benefits: Enjoy flexible working, free seasonal plants, and a friendly team environment.
- Why this job: Be part of a fast-growing brand that values joy and creativity while making a real impact.
- Qualifications: 2+ years in a fast-paced D2C brand, driving licence, and comfort with Google Sheets/Excel required.
- Other info: Submit a short video introduction along with your CV to apply!
The predicted salary is between 30000 - 42000 £ per year.
Logistics & Customer Operations Executive 6 month | 2-3 days a week | London-based, North Acton-Office move planned to SW London in Oct. Hybrid, but must be able to drive.
We’re Window Fleur – the UK’s first ready-planted window box subscription brand and we’re looking for an ultra-organised, proactive and positive team member to join our growing team as our new Logistics & Customer Operations Executive.
You’ll work closely with our founders and wider freelance team, and play a key part in helping Window Fleur as we grow.
- Working with our Delivery & CS team managed deliveries
- PO and stock management website and warehouse, updating records, liaising with suppliers
- Handling some day-to-day customer service enquiries
- Analysing sales and ops data to inform decisions
- Supporting inventory planning and forecasting
Requirements:
- 2+ years working in a fast-paced D2C brand
- Comfort using Google Sheets / Excel to organise and analyse data
- A full driving licence
- Experience with CRM platforms (e.g. Familiarity with inventory planning and margin tracking)
Additional Information:
- Dog very welcome
- Lots of free seasonal plants
- Flexible working environment with a small, friendly team
- Be part of a fast-growing brand rooted in creativity, nature and joy
To apply, please send a short 2-5 mins video of yourself, telling us a little bit about you and why you’d be good for the role and CV to hi@windowfleur. Subject Line: Logistics & Customer Operations Executive Application.
We’ll be looking to extend the contract for the right candidate.
Customer Service and Operations Executive (Contract) employer: Window Fleur
Contact Detail:
Window Fleur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Operations Executive (Contract)
✨Tip Number 1
Familiarise yourself with the logistics and customer service aspects of D2C brands. Research Window Fleur's operations and think about how your experience aligns with their needs, especially in managing deliveries and stock.
✨Tip Number 2
Prepare to showcase your analytical skills. Since the role involves analysing sales and ops data, be ready to discuss specific examples of how you've used data to inform decisions in your previous roles.
✨Tip Number 3
Highlight your organisational skills in your video application. Given that they are looking for an ultra-organised team member, share examples of how you've successfully managed multiple tasks or projects simultaneously.
✨Tip Number 4
Show your enthusiasm for the brand and its mission. In your video, express why you’re excited about working with a company that values creativity and nature, and how you can contribute to their growth.
We think you need these skills to ace Customer Service and Operations Executive (Contract)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in logistics, customer service, and data analysis in your application.
Craft Your Video: Since a video introduction is required, plan what you want to say. Keep it concise (2-5 minutes) and focus on your skills, experience, and why you're excited about joining Window Fleur. Make sure to speak clearly and show your personality!
Tailor Your CV: Update your CV to reflect your experience in D2C brands and your proficiency with tools like Google Sheets and CRM platforms. Use specific examples that demonstrate your organisational skills and ability to work in a fast-paced environment.
Follow Submission Guidelines: When sending your application, ensure you include both your video and CV. Use the correct subject line 'Logistics & Customer Operations Executive Application' to make it easy for them to identify your application.
How to prepare for a job interview at Window Fleur
✨Show Your Organisational Skills
As a Logistics & Customer Operations Executive, being ultra-organised is key. Prepare examples from your past experiences where you successfully managed logistics or customer service tasks. Highlight how your organisational skills contributed to the success of a project or improved efficiency.
✨Demonstrate Your Data Analysis Abilities
Since the role involves analysing sales and operations data, be ready to discuss your experience with Google Sheets or Excel. Bring specific examples of how you've used data to inform decisions in previous roles, and be prepared to explain your thought process.
✨Emphasise Your Customer Service Experience
Handling day-to-day customer service enquiries is part of the job. Share stories that showcase your ability to resolve customer issues effectively and positively. This will demonstrate your proactive approach and commitment to customer satisfaction.
✨Prepare for the Video Application
Since you'll need to submit a video application, practice what you want to say beforehand. Keep it concise, engaging, and ensure you convey your enthusiasm for the role and the company. Remember to mention why you believe you're a great fit for Window Fleur!
