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- Tasks: Join our team as an IT Technician, managing tickets and supporting tech requests.
- Company: We're a dynamic company looking for fresh talent to enhance our IT support.
- Benefits: Enjoy a full-time permanent role with opportunities for growth and development.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact in IT.
- Qualifications: 1 year of IT experience and basic Microsoft Office knowledge required.
- Other info: Must be within a 45-minute commute from Shoreham-By-Sea.
The predicted salary is between 24000 - 36000 £ per year.
Are you a junior, graduate IT technician, keen to find a new role? Our client is seeking an IT Technician to join their team on a full-time permanent basis. The IT Technician must have at least 1 year of experience in IT and understand the basics of Microsoft Office. The IT Technician should have motivation and eagerness to succeed in IT and develop further.
Key Responsibilities for the IT Technician:
- Keep the IT Documentation up to date
- Manage multiple tickets
- Logging incidents via an advanced automated ticketing system
- Assist technical support requests within the team via phone and email
- Ensure good communication with both customers and staff
- Meet and exceed SLAs
Skills Required for the IT Technician:
- Strong written and spoken communication skills
- Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365)
- Ability to work independently and as part of a team
- Excellent customer service skills and engagement
You must be within a 45-minute commute from Shoreham-By-Sea. If this role is of interest, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
IT Technician employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Office 365. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your communication skills, as strong written and spoken communication is crucial for this role. Practising how to explain technical issues in simple terms can help you stand out when discussing your experience.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tickets or incidents in previous roles. Being able to demonstrate your organisational skills and ability to meet SLAs will show that you're ready for the demands of the job.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your conversation to align with their ethos can help you connect better with the interviewers and show that you're genuinely interested in being part of their team.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT, especially any work with Microsoft technologies like Active Directory and Office 365. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation and eagerness to succeed in IT. Mention specific experiences that demonstrate your customer service skills and ability to manage multiple tickets effectively.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've successfully communicated with customers and team members in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Brush Up on Technical Knowledge
Make sure you're familiar with the key technologies mentioned in the job description, such as Microsoft Office, Active Directory, and Windows Server. Being able to discuss your experience with these tools will show your technical competence.
✨Demonstrate Communication Skills
Since strong communication is essential for this role, practice explaining technical concepts in simple terms. Be prepared to showcase how you've effectively communicated with customers or team members in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of examples where you've successfully managed multiple tickets or resolved technical issues, and be ready to explain your thought process.
✨Show Enthusiasm for IT
Express your motivation and eagerness to grow in the IT field. Share any relevant courses, certifications, or personal projects that demonstrate your commitment to developing your skills further.
