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- Tasks: Join our team as an IT Technician, managing tickets and providing tech support.
- Company: We're a dynamic company looking for fresh talent to enhance our IT department.
- Benefits: Enjoy a full-time role with opportunities for growth and development in IT.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact in a supportive environment.
- Qualifications: Must have at least 1 year of IT experience and knowledge of Microsoft Office.
- Other info: Located within a 45-minute commute from Shoreham-By-Sea.
The predicted salary is between 24000 - 36000 £ per year.
Are you a junior, graduate IT technician, keen to find a new role? Our client is seeking an IT Technician to join their team on a full-time permanent basis. The IT Technician must have at least 1 year of experience in IT and understand the basics of Microsoft Office. The IT Technician should have motivation and eagerness to succeed in IT and develop further.
Key Responsibilities for the IT Technician:
- Keep the IT Documentation up to date
- Manage multiple tickets
- Logging incidents via an advanced automated ticketing system
- Assist technical support requests within the team via phone and email
- Ensure good communication with both customers and staff
- Meet and exceed SLAs
Skills Required for the IT Technician:
- Strong written and spoken communication skills
- Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365)
- Ability to work independently and as part of a team
- Excellent customer service skills and engagement
You must be within a 45-minute commute from Shoreham-By-Sea.
If this role is of interest, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Office 365. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your communication skills, as strong verbal and written communication is crucial for this role. Practising how to explain technical issues in simple terms can help you stand out when discussing your experience.
✨Tip Number 3
Prepare to discuss your experience with ticketing systems and how you've managed incidents in the past. Being able to provide specific examples of how you handled technical support requests will demonstrate your capability and readiness for the role.
✨Tip Number 4
Since the role requires a short commute from Shoreham-By-Sea, make sure to highlight your location and availability during the interview. This shows your commitment and willingness to be present and engaged with the team.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT, especially any work with Microsoft technologies like Active Directory and Office 365. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation and eagerness to succeed in IT. Mention specific experiences that demonstrate your customer service skills and ability to manage multiple tickets effectively.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've successfully communicated with customers and team members in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Brush Up on Technical Knowledge
Make sure you have a solid understanding of Microsoft technologies, especially Active Directory, Windows Server, and Office 365. Be prepared to discuss your experience with these tools during the interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain technical concepts in simple terms, so think about how you would do that.
✨Demonstrate Customer Service Mindset
Prepare examples of how you've provided excellent customer service in previous roles. Highlight any experiences where you successfully resolved issues or helped users understand technical problems.
✨Familiarise Yourself with Ticketing Systems
Since managing multiple tickets is part of the job, it’s beneficial to understand how ticketing systems work. If you have experience with any specific systems, be ready to discuss that.
