Lead User-Centred Design Consultant

Mastek is seeking a UCD lead to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying UCD methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the provision of user centred designer leadership. As a lead, you will contribute to the development of our UCD strategy, take the lead on client engagements collaborating closely with Mastek and client colleagues, line manage and mentor team members, and contribute to business growth.

Key Responsibilities:

• User-centred design leadership and strategy
• Scope, deliver and lead end-to-end UCD activities in a variety of programme contexts.
• Plan and execute appropriate UCD activities based on project needs.
• Clearly articulate project and work to resolve problems, scopes, and success criteria to diverse audiences through compelling presentations.
• Support clients through all phases of the UCD process, from ideation to implementation.
• Create, maintain and quality control UCD deliverables from workshops to UR, wireframes and final product UX.
• Act as a troubleshooter, managing ambiguity and navigating organizational complexities.
• Embed business change management into the UCD process, ensuring that the impact of UCD solutions on the organisation, culture and people are understood and addressed.

Stakeholder Management:

• Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in.
• Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation.

Business Development:

• Identify and pursue new opportunities with existing and new clients.
• Shaping and articulating persuasive business proposals.
• Contribute to applying service design and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations.

Practice Development:

• Contribute to the evolution of Mastek’s user-centred design and consulting strategy.
• Developing propositions and ‘points of view’ for applying design thinking approaches in new markets and clients.
• Line manage and mentor team members and lead community development activities.

Requirements:

Experience:

• Demonstratable UCD experience within agile teams and complex programmes.
• Demonstrated application and mastery of UCD methods and tools.
• Experience in consultancy or leading projects.
• Coaching, mentoring, or management experience of UCD/design teams.
• Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard.
• Sector experience in Banking/finance is a bonus.
• Experience of operational delivery is a bonus.

Skills:

• Strong stakeholder management and communication skills, with the ability to gain buy-in for approach.
• Strong facilitation skills for both remote and in-person workshops, meetings and research sessions.
• Ability to manage complex, ambiguous projects and organizational dynamics.
• Skills in related disciplines such as business change management, product design, content and communication design, or training design are a plus.

Benefits:

• Competitive salary with an annual performance-related bonus.
• Training budget for professional growth.
• Choice of MacBook or Windows laptop with necessary software.
• Cycle to Work scheme.
• Flexible working structure (remote or hybrid options).
• Pension contributions and life insurance.
• Private healthcare.
• Opportunities to work on diverse projects across public and private sectors.

About Mastek:

Mastek is an international digital consultancy with offices in the UK, Europe, US, and India. We build impactful solutions for government and private clients like the NHS, Ministry of Defence, Kellogg’s, and Morrisons. Our User-Centred Design practice is a newer part of a company with a 42-year heritage. This offers a start-up atmosphere within a larger company, and numerous opportunities for professional development. You will work alongside delivery teams and see your work come to life through the deployment of services and products. Join us to work on innovative projects, collaborate with talented teams, and make a real impact.