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- Tasks: Manage PM servicing schedules and liaise with customers for outstanding service.
- Company: Join Finning, the largest Caterpillar dealership globally, with 90 years of exceptional service.
- Benefits: Enjoy a competitive package, flexible benefits, and industry-leading training opportunities.
- Why this job: Be part of a diverse team that values innovation and customer satisfaction in a dynamic environment.
- Qualifications: Experience in service planning/scheduling is preferred; strong IT and communication skills are essential.
- Other info: This is a 12-month fixed-term contract with a commitment to inclusivity and support for all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
As a PM Planner your role will be to develop and maintain accurate PM servicing schedules for a given fleet of assets. Liaise with customers to plan and execute events through the PM engineer team. Strong management control for PM work orders. Ensure accurate, on time servicing to provide outstanding customer experience.
This role is a 12 month fixed term contract.
Major Job Functions:
- Reviews contract/agreement information to ensure accurate service schedule is set up in contract management tool (25%)
- Contact customers to arrange servicing, open work orders and schedule service event through PM engineer team (25%)
- Manage work order to ensure timely invoicing, including managing costs in C20 account (25%)
- Takes ownership of any backlog from events, VisionLink Alerts or services previously performed (10%)
- Reviews information from the PM intervention to ensure any follow up actions are raised with the customer, service operation, or product support account manager (5%)
- Collaborates with Contract Performance Consultant to optimise information gathered (5%)
- Provide regular updates on PM adherence actual versus target, PM standard job utilisation and PM parts and labour variance (5%)
Competencies:
- Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
- Cultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view.
- Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind.
- Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action.
Specific Skills:
- Good project management and planning/organisation skills
- Excellent influencing and networking skills
- Excellent IT skills including intermediate Microsoft Office, Excel, Word and PowerPoint skills
- Ability to interpret large amounts of data and information to support planning and decisions
- Excellent communication and presentation abilities
Knowledge:
- Financially/commercially aware
- Good knowledge of Systems and applications e.g. AMT, DBSi, FSAT, VisionLink (essential), Builder, SIS (desirable)
Accountability:
- Reviews and monitors customer feedback to improve contract delivery
- Customer Loyalty score as measured by Transactional Survey above annual target
- PM Engineer Utilisation above annual target
- Utilises VisionLink to improve scheduling
- PM Standard Job Utilisation above annual target
- PM Adherence above annual target
- Resolution of C000020 Account within 30 days
- Collaboratively works to identify areas of opportunity to increase product support sales
Education & Experience:
- Service Planning/ Scheduling
- Previous experience in a similar role within similar industry environment (desirable)
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.
If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today.
At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Contact Detail:
Finning International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Planner (Cannock)
✨Tip Number 1
Familiarise yourself with the specific systems and applications mentioned in the job description, such as VisionLink and AMT. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with current or former employees of Finning, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your project management and planning skills in detail. Think of specific examples where you've successfully managed schedules or improved processes, as this aligns closely with the responsibilities of the Maintenance Planner role.
✨Tip Number 4
Showcase your customer focus by preparing examples of how you've built strong relationships with clients in the past. This is crucial for the role, as it involves liaising with customers to ensure their needs are met effectively.
We think you need these skills to ace Maintenance Planner (Cannock)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Maintenance Planner at Finning. Review the job description carefully and note the key skills and competencies required.
Tailor Your CV: Customise your CV to highlight relevant experience in service planning or scheduling. Emphasise your project management skills and any previous roles in similar industries to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer focus and your ability to drive results. Use specific examples from your past experiences to illustrate how you meet the competencies outlined in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Finning International
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Maintenance Planner. Familiarise yourself with PM servicing schedules and how they impact customer satisfaction. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and managing work orders, be prepared to discuss your communication strategies. Share examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Highlight Your Project Management Experience
Discuss any relevant project management experience you have, particularly in scheduling and planning. Be ready to provide specific examples of how you've successfully managed timelines and resources in past positions.
✨Demonstrate Customer Focus
Finning values customer relationships highly. Prepare to talk about how you've prioritised customer needs in your previous roles and how you can contribute to enhancing customer loyalty and satisfaction in this position.
