L2 EUC Engineer - Contract - Daily Rate

L2 End User Computing (EUC) Engineer

Job Summary

We are seeking an L2 EUC Engineer to provide second-line support for end-user hardware, software, and systems, enhancing IT efficiency and user productivity.

Key Responsibilities

• Provide advanced support for end-user hardware, software, and peripherals.
• Diagnose, resolve, and implement solutions for escalated incidents.
• Manage end-user device lifecycle, including provisioning, imaging, and decommissioning.
• Administer Windows OS (10/11), Microsoft 365, and user accounts in Active Directory/Azure AD.
• Troubleshoot network connectivity and enforce IT security policies (antivirus, patching, encryption).
• Collaborate with L3 teams on IT projects; document solutions and adhere to ITIL.

Required Skills & Experience

• 3-5 years L2 EUC support experience.
• Expertise in Windows 10/11, Microsoft 365, and Active Directory/Azure AD.
• Proficient in hardware and network troubleshooting (TCP/IP, DNS, DHCP).
• Experience with remote support and endpoint management (Intune, SCCM).

Desirable Skills (Nice to Have)

• Scripting (PowerShell).
• Virtualisation (VMware, Hyper-V).
• ITSM tools (ServiceNow, Jira).
• Security practices (MFA, endpoint protection).
• Cloud environments (Azure, AWS).
• macOS support.

Education & Certifications

• IT/CS degree or equivalent experience; relevant certifications (e.g., CompTIA A+, Microsoft Modern Desktop Administrator) preferred.