At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage daily department operations.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products and services.
- Benefits: Enjoy 25% store discount, wellness programs, and flexible financial planning options.
- Why this job: This role is your gateway to management with extensive training and career development opportunities.
- Qualifications: Experience in supervising teams and delivering excellent customer service is essential.
- Other info: We embrace diversity and encourage all backgrounds to apply!
£12.24 per hour
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management – you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services.
You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you'll need:
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Department Supervisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor
✨Tip Number 1
Show your passion for customer service! When you meet with the team, share specific examples of how you've gone above and beyond to help customers in previous roles. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Highlight your leadership experience. Be ready to discuss how you've successfully supervised or coached a team in the past. Use concrete examples to illustrate your ability to motivate others and achieve sales targets.
✨Tip Number 3
Familiarize yourself with Halfords' products and services. Even if you don't have technical knowledge in motoring or cycling, showing that you've done your homework on their offerings can set you apart as a candidate who is genuinely interested in the role.
✨Tip Number 4
Express your eagerness for personal development. Since Halfords invests heavily in training, be prepared to discuss your career aspirations and how you plan to take advantage of the training opportunities they offer.
We think you need these skills to ace Department Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in supervising or leading a team, as well as your customer service skills. Use specific examples that demonstrate your ability to deliver exceptional results and meet sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your commitment to personal development and how you can contribute to the team’s success. Be sure to align your experiences with the key responsibilities outlined in the job description.
Showcase Relevant Experience: If you have experience in retail or services, make it prominent in your application. Highlight any instances where you provided on-the-job training or coaching, as this is a key aspect of the role.
Demonstrate Your Passion: Convey your passion for motoring or cycling products in your application. Even if you lack technical knowledge, showing a willingness to learn and grow in this area can set you apart from other candidates.
How to prepare for a job interview at Halfords
✨Show Your Leadership Skills
As a Department Supervisor, you'll be expected to lead and coach your team. Be prepared to share specific examples of how you've successfully supervised or trained others in the past. Highlight your ability to motivate and inspire your colleagues.
✨Demonstrate Customer Service Excellence
Your legendary customer service standards are crucial for this role. Prepare to discuss situations where you went above and beyond for customers. Use metrics or feedback to illustrate your impact on customer satisfaction.
✨Familiarize Yourself with the Products
While technical knowledge isn't essential, showing enthusiasm for motoring or cycling products can set you apart. Research Halfords' offerings and be ready to discuss your favorite products or services and how they benefit customers.
✨Discuss Your Results-Driven Approach
The role requires achieving exceptional results against sales targets. Be ready to talk about your past achievements in meeting or exceeding sales goals. Use specific examples to demonstrate your ability to work under pressure and meet tight deadlines.