Customer Success Associate (Greater London)

Customer Success Associate – ClimateTech SaaS

The company:

• A fast-growing SaaS start-up in the climate tech space – renowned for their Tech for Good
• Series A funded, having over doubled their revenue in the last 2 consecutive years
• Spin out of one of the top 10 universities in the UK, based on decades of research and working with the government for 20+ years to create #1 product in this space
• Serves 200+ clients and expanding rapidly in the UK, US, Europe, and APAC

The role:

As the Customer Success Associate you will…

• Manage an existing client base of SMB accounts
• Facilitate onboarding, smooth implementation and drive early product adoption
• Become a trusted advisor for your clients on a global scale, building strong business relationships and ensuring they are getting maximum value and ROI from the product, whilst seeking new opportunities for upsell, cross-sell and growth
• Champion the voice of the customer internally, relaying feedback and insights to product and development teams to influence product evolution

About you:

• 1+ years Customer Success experience within a fast-paced, SaaS start-up environment
• Proven track record of successfully managing a client base, resulting in strong ROI, upsell and reduced churn
• Experience in the insurance, environmental services, climate tech or construction tech space is a bonus

The package:

• Up to £35,000 base + commission
• HYBRID – 2-3 days p/w in Central London
• Share options
• Great progression opportunities as they continue to scale globally

Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level professionals. Specialist sectors include SaaS, DeepTech, FinTech, RegTech, AI, Data & Analytics, Financial Crime software, and more.

Arius Ltd is acting as an employment agency in relation to this vacancy.