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- Tasks: Manage key customer relationships and drive profitable growth through strategic account management.
- Company: Join Dee Set, a dynamic company focused on customer success and impactful growth.
- Benefits: Enjoy a competitive salary, flexible working, and access to financial and wellbeing support.
- Why this job: This role offers ownership, impact, and the chance to lead a team in a thriving environment.
- Qualifications: Strong leadership, strategic thinking, and analytical skills are essential; retail experience is a plus.
- Other info: Work from home and client sites, with a minimum of 3 days at the head office.
The predicted salary is between 42000 - 44000 £ per year.
Are you a high-performing operator who thrives on data, delivers under pressure, and always finds a way forward? We are looking for a Senior Account Manager who is commercially astute, customer-obsessed, and hungry to make a measurable impact. This is more than a job; it is a platform for someone who wants ownership, impact, and real growth. If you are sharp, driven, and never settle for average, then we want to hear from you.
Purpose of the role: You will take ownership of key customer relationships, ensuring they are nurtured, strengthened, and commercially successful. You will drive profitable growth by developing new business opportunities while maximising value from current accounts. With a relentless focus on customer success, you will ensure expectations are not only met but consistently exceeded. You will also support the Head of Customer Success in shaping and executing strategic objectives, with a clear focus on performance, partnership, and long-term growth. You will work between home, Dee Set offices, and client sites — spending a minimum of 3 days per week working in Dee Set head office or clients' offices based in Leeds.
Key Objectives:
- Own and grow a portfolio of high-value national retail accounts, ensuring consistent delivery and commercial success.
- Lead a team of Account Managers to build confidence, commercial acumen, and client leadership capability.
- Build deep client partnerships by being proactive, responsive, and constantly aligned to customer goals.
- Drive profitable growth, hitting and exceeding KPIs across sales, margin, and client satisfaction.
- Develop and implement customer strategies, partnering closely with clients to drive category performance and deliver measurable ROI.
- Collaborate cross-functionally to adapt quickly to changing requirements and improve service delivery.
- Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes.
- Adhere to all Quality Systems, procedures and methods in line with the Dee Set Logistics Ltd operating standards.
Skills/Experience Required:
- Demonstrated leadership capability — able to lead a team, coach individuals, and drive collective success.
- Strong strategic thinking skills — able to see the bigger picture, anticipate challenges, and plan for long-term growth.
- Analytical mindset — skilled at interpreting commercial and operational data to drive decisions.
- Strong communicator and confident presenter, clear, and credible at all levels.
- Natural problem solver with a bias for action; calm under pressure, quick on their feet.
- Financially literate — understands P&L, margin drivers, and forecasting.
- Proven ability to build long-term client relationships based on trust, insight, and performance.
- Experience working at a senior level in major retailers or a strong account management background (desirable).
- Able to manage own time and prioritise workload.
What’s On Offer:
- Salary: £42,000 to £44,000 dependant on experience.
- 37.5 Hours a week: Monday to Friday.
- Field based role - spending a minimum of 3 days per week working in Dee Set Head Office in Stoke-On-Trent or client offices based in Leeds.
- Financial and Wellbeing support.
- Access to our Reward Scheme which is a money saving platform.
Contact Detail:
Dee Set Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager Greater Manchester / Leeds (Lees)
✨Tip Number 1
Familiarise yourself with the retail landscape in Greater Manchester and Leeds. Understanding the key players, market trends, and customer behaviours in these areas will help you demonstrate your commercial acumen during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led teams in the past. Be ready to discuss specific situations where you coached individuals to achieve collective success, as this is a crucial aspect of the role.
✨Tip Number 3
Brush up on your analytical skills. Be prepared to discuss how you've used data to drive decisions in previous roles, particularly in relation to P&L and margin drivers, as this will be key to demonstrating your fit for the position.
✨Tip Number 4
Network with professionals in the industry, especially those who have experience in account management within major retailers. This can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Senior Account Manager Greater Manchester / Leeds (Lees)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and leadership. Emphasise your analytical skills and any achievements that demonstrate your ability to drive growth and exceed KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your strategic thinking abilities. Use specific examples from your past roles to illustrate how you've built client relationships and delivered measurable results.
Showcase Your Leadership Skills: Highlight any experience you have in leading teams or coaching individuals. Discuss how you've fostered a collaborative environment and driven collective success in previous positions.
Prepare for the Interview: Research Dee Set Logistics Ltd and prepare to discuss how your skills align with their objectives. Be ready to share examples of how you've used data to make decisions and solve problems under pressure.
How to prepare for a job interview at Dee Set
✨Showcase Your Leadership Skills
As a Senior Account Manager, demonstrating your leadership capability is crucial. Be prepared to share specific examples of how you've successfully led teams, coached individuals, and driven collective success in previous roles.
✨Demonstrate Strategic Thinking
Highlight your ability to think strategically by discussing past experiences where you anticipated challenges and planned for long-term growth. Use data to back up your decisions and show how you can see the bigger picture.
✨Prepare for Data-Driven Questions
Given the analytical nature of the role, expect questions that assess your comfort with interpreting commercial and operational data. Brush up on key metrics and be ready to discuss how you've used data to drive decisions in your previous positions.
✨Build Rapport with Interviewers
Since building long-term client relationships is essential, focus on establishing a connection with your interviewers. Be personable, listen actively, and engage in a two-way conversation to demonstrate your strong communication skills.
