Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support client services and manage operational tasks in a dynamic tech environment.
- Company: Join HCLTech, a $13+ billion global leader in technology and innovation.
- Benefits: Enjoy 20 days of vacation, comprehensive insurance, and opportunities for personal growth.
- Why this job: Be part of a startup-minded culture that values innovation and social impact.
- Qualifications: 3+ years in Windows Desktop Support, scripting with PowerShell, and virtualization technologies.
- Other info: Engage in exciting projects and initiatives like CSR and Diversity Councils.
The predicted salary is between 36000 - 60000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
Customer is internalizing the operation of its solution, changing from a Managed Service to an internally managed one. The Technology Operations Specialist is accountable for delivering operational support of the client services. The primary accountability is focused on the regional level 3 support of deployment and operation of the client instance of its production and UAT environments and should be able to work in collaboration with the other Technology Operations Specialists to step in and cover during the absence of the Technology Operations Lead.
This role will require close collaboration and partnership with Monitoring & Stability (L2), Product Managers, Project Manager and Engineering.
The ideal candidate will have experience leading an engineering or operational support team as an L3 Windows Desktop Support or Windows Desktop Engineer and will have spent the last couple of years focused on Virtualization Technologies. They need a strong understanding of incident management, problem management, and other ITIL processes.
- Provide Level 3 (SRE) operational support for the client products and services.
- Support in the recruitment, provision and management of Level 2 and Level 3 global teams to support the client 24 x 7 follow-the-sun environment.
- Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products.
- Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support.
- Available for an on-call rota to cover incident management out of hours / weekend.
- A background in SRE or DevOps in Virtualization technologies, ideally Citrix and Nutanix.
- Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems.
- At least three years’ experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments.
- At least three years’ experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like:
- At least two years’ experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPM.
- Experience with implementing or running synthetic testing in a virtual or desktop environment to eliminate manual or semi-automated health checks and post-change testing will be an advantage.
- Perform upgrades, health checks, patching, and capacity planning.
- Monitor system performance, identify issues, and implement solutions to ensure uptime and reliability.
- Collaborate with virtualization, network, storage, and security teams on infrastructure projects and improvements.
- Provide advanced troubleshooting and root cause analysis for Nutanix platform incidents.
- Ensure data protection, backup, and disaster recovery strategies are in place and tested.
Competitive compensation and benefits that includes 20 vacation per year, various insurances like Term life and Business Travel insurance. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Startup Business Operations Associate
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Citrix and Nutanix. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current employees or alumni who work at HCLTech. They can provide insights into the company culture and the specifics of the role, which can be invaluable during interviews.
✨Tip Number 3
Demonstrate your understanding of ITIL processes and incident management during conversations. Be prepared to discuss how you've applied these principles in past roles to show your readiness for the responsibilities of the position.
✨Tip Number 4
Prepare examples of your experience with automation and scripting, particularly with PowerShell. Being able to articulate how you've used these skills to improve operational efficiency will make a strong impression.
We think you need these skills to ace Tech Startup Business Operations Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational support, particularly with Windows Desktop and Virtualization Technologies. Emphasise any leadership roles or projects that demonstrate your ability to manage teams and deliver results.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the job description, such as your familiarity with ITIL processes and incident management, to show you understand the requirements.
Showcase Technical Skills: Clearly outline your technical skills related to PowerShell scripting, Citrix tools, and monitoring solutions. Provide examples of how you've used these skills in past roles to solve problems or improve processes.
Highlight Collaboration Experience: Since the role requires close collaboration with various teams, include examples of successful teamwork in your application. Describe situations where you partnered with other departments to achieve common goals, especially in a tech environment.
How to prepare for a job interview at HCLTech
✨Understand the Company Culture
Before your interview, take some time to research HCLTech's startup mindset and how it influences their operations. This will help you align your answers with their values and demonstrate that you're a good fit for their culture.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with virtualization technologies, particularly Citrix and Nutanix. Highlight specific projects where you've applied your skills in incident management and automation, as these are crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples from your past experiences where you successfully managed incidents or improved system performance, and be ready to explain your thought process.
✨Demonstrate Collaboration Skills
Since the role requires close collaboration with various teams, be ready to discuss how you've worked effectively with others in previous roles. Share examples of how you’ve partnered with different departments to achieve common goals.
