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- Tasks: Lead a team to implement customer experience solutions in a retail environment.
- Company: Join a dynamic client focused on enhancing customer experiences through innovative technology.
- Benefits: Enjoy remote work flexibility and competitive pay of £500-£600 per day.
- Why this job: Be part of a crucial project that impacts customer satisfaction and drives change.
- Qualifications: Experience with SaaS platforms like Zendesk and strong project management skills required.
- Other info: This is an urgent role with an immediate start for a 3-month contract.
The predicted salary is between 100000 - 120000 £ per year.
Peaple Talent have partnered with a key client who are looking for an immediately available Senior Project Manager/Programme Manager to work for a retail client delivering multi-faceted CX implementation.
Specifically, we are looking for you to have proven experience working on SaaS with the likes of Zendesk, CX-One, Calabrio to name a few. You will be implementing into a large scale environment following a waterfall delivery model where change management is a crucial part of the role.
Leading a programme stream, you will be co-ordinating a small team of project managers all contributing to the wider program of work on CX. They offer remote working on what will initially be a 3-month contract, this is an urgent requirement looking for someone to start immediately.
Program Manager (United Kingdom) employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager (United Kingdom)
✨Tip Number 1
Make sure to highlight your experience with SaaS platforms like Zendesk in your conversations. Familiarity with these tools is crucial for the role, so be ready to discuss specific projects where you've successfully implemented them.
✨Tip Number 2
Demonstrate your understanding of change management processes during interviews. Since this role involves leading a programme stream, showcasing your ability to manage transitions effectively will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've coordinated teams in previous roles. The ability to lead and motivate a small team of project managers is essential, so have some success stories ready to share.
✨Tip Number 4
Since this is an urgent requirement, be proactive in your follow-up after applying. A quick email or message expressing your enthusiasm for the role can help keep you top of mind for the hiring team.
We think you need these skills to ace Program Manager (United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SaaS platforms, particularly Zendesk and other CX tools mentioned in the job description. Use specific examples of past projects where you successfully implemented change management.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and experience managing teams of project managers. Discuss your familiarity with the waterfall delivery model and how you've navigated challenges in large-scale environments.
Highlight Relevant Skills: Clearly outline your skills related to programme management, such as stakeholder engagement, risk management, and communication. These are crucial for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Peaple Talent
✨Showcase Your SaaS Experience
Make sure to highlight your experience with SaaS platforms, especially Zendesk and similar tools. Be prepared to discuss specific projects where you successfully implemented these systems and the impact they had on customer experience.
✨Demonstrate Change Management Skills
Since change management is crucial for this role, come equipped with examples of how you've effectively managed change in previous projects. Discuss your strategies for overcoming resistance and ensuring smooth transitions.
✨Emphasise Team Leadership
As you'll be leading a team of project managers, it's important to convey your leadership style. Share experiences where you coordinated teams, resolved conflicts, and ensured everyone was aligned with the programme goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in a retail context. Think about challenges you've faced in past projects and how you navigated them, particularly in a large-scale environment.
