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- Tasks: Support customer SaaS implementations and provide technical support in a dynamic team.
- Company: Join a leading tech services organisation making waves in the SaaS industry.
- Benefits: Enjoy hybrid working with 2-3 days from home and a competitive salary up to £40,000.
- Why this job: Be part of a customer success team driving innovative software solutions and enhancing user experiences.
- Qualifications: 2+ years in technical support, ideally within a SaaS/PaaS environment; knowledge of Atlassian tools is a plus.
- Other info: Bring your enthusiasm and proactive attitude to thrive in this exciting role!
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity to work with a leading technology services organisation, supporting key customer SaaS implementations in a support and customer-service capacity. The role is hybrid, based in London, with flexibility to work from home 2-3 days a week.
As an Associate Implementation Analyst, you will play a crucial role in the customer success team, supporting client SaaS implementations, providing technical support, and excellent customer service. The ideal candidate should have 2-3 years’ experience in a customer-focused, technical support role, ideally within a SaaS/PaaS product-led business.
The Associate Implementation Analyst will ideally have good knowledge of Atlassian tools (Jira/Confluence), as well as Smartsheets and Hubspot being desirable. An enthusiastic, can-do, and proactive work ethic is essential for this role.
Key Skills:
- 2+ years’ experience in a Technical Support and/or Implementation Support role.
- Experience working in a SaaS/PaaS environment (Desirable).
- Knowledge of collaboration and customer services software (Atlassian, Jira, Confluence, Smartsheets, Hubspot).
- Knowledge of AML technologies and the industry (Desirable).
- Confident, enthusiastic, and proactive work ethic.
- Excellent communication skills.
This is an exceptional opportunity, with exciting prospects to support cutting-edge SaaS product implementations for key customers.
Contact Detail:
NST Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Analyst (Hybrid - 2 days p/w) - London, UK
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Jira and Confluence. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your proactive work ethic and ability to support clients effectively.
✨Tip Number 3
Research the company’s SaaS products and their implementation processes. Understanding their offerings will allow you to ask insightful questions during the interview, showing your genuine interest in the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the implementation analyst role, which can help you tailor your approach.
We think you need these skills to ace Implementation Analyst (Hybrid - 2 days p/w) - London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and implementation roles. Emphasise any relevant skills related to SaaS/PaaS environments, as well as your familiarity with tools like Jira and Confluence.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your proactive work ethic and customer service skills, aligning them with the job description.
Showcase Relevant Experience: When detailing your previous roles, focus on achievements that relate to software implementation and customer success. Use metrics where possible to illustrate your impact, such as improved customer satisfaction scores or successful project completions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Implementation Analyst role.
How to prepare for a job interview at NST Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with SaaS and PaaS environments during the interview. Be prepared to discuss specific tools like Jira, Confluence, and Hubspot, as well as any relevant technical support experiences you've had.
✨Demonstrate Customer Service Excellence
Since this role is customer-focused, share examples of how you've successfully supported clients in the past. Discuss your approach to problem-solving and how you ensure customer satisfaction.
✨Exhibit a Proactive Attitude
Employers are looking for candidates with a can-do attitude. Prepare to discuss instances where you took initiative in previous roles, whether it was improving processes or going above and beyond for a client.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations. Think about challenges you've faced in technical support or implementation roles and how you resolved them, as this will demonstrate your critical thinking skills.
