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- Tasks: Support users with ERP system issues and ensure smooth operations.
- Company: Join a diverse team at GoLive Recruitment, experts in IFS ERP solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that values innovation and continuous improvement.
- Qualifications: A-levels or equivalent; experience in ERP support is a plus.
- Other info: This role promotes diversity and equal opportunity in the workplace.
The predicted salary is between 21600 - 36000 £ per year.
We are seeking a proactive and detail-oriented Junior Application Support Analyst to join our clients internal Systems Department, supporting core business applications and ensuring seamless operations across the organisation.
Key Responsibilities:
- Provide 1st and 2nd line user support for issues related to the ERP system (IFS).
- Respond to user queries promptly and effectively to ensure a high level of service.
- Troubleshoot application issues using documentation and support resources.
- Manage software user accounts and system access in coordination with team members.
- Develop and execute test plans for system upgrades and support process validation.
- Monitor and manage incident tickets, including liaising with external partners where needed.
- Assist with user onboarding and training; create and maintain user guides and documentation.
- Promote best practices across the business systems environment.
- Participate in cross-functional process reviews to support continuous improvement.
- Escalate unresolved issues to senior team members or IT leadership as required.
Candidate Profile:
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Excellent attention to detail and communication skills.
- A-levels or equivalent qualifications are required.
- Previous experience in ERP or systems support (especially IFS) is highly desirable.
This company is an equal opportunity employer and values diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
GoLive Recruitment is a trusted supplier of permanent, contract, and interim recruitment services, specialising exclusively on the IFS ERP ecosystem.
Locations
Junior Application Support Analyst employer: GoLive Recruitment
Contact Detail:
GoLive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support Analyst
✨Tip Number 1
Familiarise yourself with the IFS ERP system, as having a solid understanding of its functionalities will give you an edge. Consider exploring online resources or forums where users discuss common issues and solutions related to IFS.
✨Tip Number 2
Brush up on your troubleshooting skills by practising with common application support scenarios. This will help you respond effectively to user queries and demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Network with professionals in the ERP field, especially those who work with IFS. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with Microsoft Office, particularly Excel, as it's crucial for data management in this role. Think of examples where you've used these tools to enhance your work efficiency.
We think you need these skills to ace Junior Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in ERP or systems support. Emphasise your proficiency in Microsoft Office and any specific skills related to IFS.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and communication skills. Mention your enthusiasm for providing user support and how you can contribute to the seamless operations of the organisation.
Highlight Relevant Experience: In your application, focus on any past experiences where you've provided 1st and 2nd line support. Include examples of troubleshooting application issues and managing user accounts, as these are key responsibilities of the role.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by mentioning any past involvement in process reviews or best practice promotions. This aligns with the company's focus on enhancing their business systems environment.
How to prepare for a job interview at GoLive Recruitment
✨Know Your ERP Systems
Familiarise yourself with ERP systems, particularly IFS, as this role heavily involves supporting such applications. Be prepared to discuss any previous experience you have with ERP systems and how you've resolved issues in the past.
✨Demonstrate Communication Skills
Since you'll be providing user support, showcasing your communication skills is crucial. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Show Attention to Detail
This role requires a keen eye for detail, especially when troubleshooting application issues or managing incident tickets. Prepare examples from your past experiences where your attention to detail made a difference in resolving a problem.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to troubleshoot an issue or manage user queries effectively, and be ready to explain your thought process.
