Spare Parts Manager

About us:

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"

Role summary:

The Spares Manager is responsible for leading and developing the CLCS Spares & Parts Operations team, ensuring efficient handling of spare parts identification, ordering, and customer support. This role is critical in delivering a seamless and responsive service to both internal and external customers, optimising stock availability, and improving operational efficiency.

As a key role within the CLCS Customer Support Operations team, the Spares Manager will drive improvements in process standardisation, response times, inventory management, and customer service performance. The role also ensures CLCS maximises revenue from spare parts sales while maintaining high levels of customer satisfaction.

This position requires a strong operational leader with a customer-first mindset, excellent supply chain and process management skills, and the ability to drive efficiency, standardisation, and automation in the spare parts operation.

Skills/Responsibilities:

• Oversee the end-to-end spare parts ordering and fulfilment process, ensuring efficiency and accuracy.
• Improve parts identification response times, ensuring customers and internal teams receive timely support.
• Drive the adoption of standardised processes, eliminating manual inefficiencies and inconsistencies.
• Ensure high-quality, customer-focused support for spare parts inquiries and order processing.
• Work closely with the Field Service, Engineering, and Planning teams to align spare parts availability with service demands.
• Improve internal coordination between the Spares Team and other CLCS departments, ensuring a seamless service experience.
• Collaborate with Mitsubishi procurement and factory teams to optimise stock levels and minimise lead times.
• Ensure the right balance between stock availability and cost control, preventing shortages and overstocking.
• Lead and develop the Spares & Parts Operations team, creating a culture of accountability and service excellence, ensuring quality and timely Advancement Appraisals in pace.
• Provide structured training in support of colleagues’ needs against the CLCS training matrix.
• Coaching, and development opportunities in place to enhance team capabilities, including grading across all customer comms channels and follow up coaching.
• Maximise revenue from spare parts sales, ensuring strong commercial performance.
• Reduce unnecessary operational costs, such as avoidable express shipments and inefficient stock handling.

Experience:

• Strong experience in spare parts, supply chain, or inventory management.
• Proven ability to lead and develop customer support or operational teams.
• Solid operational background, experience with process improvement in customer support.
• Good attention to detail and time management, ability to organise and run a meeting.
• Excellent process improvement skills, experience in standardisation, automation, and efficiency gains.
• Strong commercial awareness, with a focus on revenue generation, margin and cost optimisation.
• Experience working with service engineers, technical teams, and supply chain partners.
• Ability to manage high-volume customer inquiries and drive service excellence.
• Strong data-driven decision-making skills, using KPIs and reporting to improve performance.
• Experience in an eCommerce B2B aftersales environment

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance – 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working – we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.