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- Tasks: Join our team as a Business Analyst, focusing on digital customer experience and CRM systems.
- Company: We're a dynamic company in Birmingham, driving innovation in marketing and data solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make an impact by enhancing customer journeys and collaborating with creative teams.
- Qualifications: You need experience in business analysis, particularly in CRM or marketing, and strong analytical skills.
- Other info: This is a fixed-term salaried position with a salary range of £55,000 - £65,000.
The predicted salary is between 44000 - 52000 £ per year.
We are seeking a skilled Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type projects, including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing system implementation. Experience of Retail / Customer interaction type CRM / Marketing environments will be a big benefit.
Responsibilities:
- Analyse and interpret business processes, customer interactions and touchpoints to enhance CRM strategies and improve customer experience.
- Work with marketing teams to understand the needs of large volume data-driven and AI campaign tools.
- Collaborate with digital and product teams to identify opportunities for product enhancements and process improvements.
- Develop requirements for reporting and dashboards.
- Work closely with Data Engineering teams to elicit data migration requirements for migration to new CRM and Marketing systems.
Requirements:
- Proven experience as a Business Analyst, preferably in Customer Experience, CRM, or Marketing.
- Strong analytical skills and proficiency in data analysis tools.
- Experience working with digital and product teams.
- Excellent communication and stakeholder management skills.
- Ability to translate complex data into actionable insights.
- Bachelor’s degree in Business, Marketing, Data Science, or a related field.
If you are passionate about leveraging data to drive business success and have a background in customer experience and CRM, we would love to hear from you. Apply now!
Business Analyst - Digital (Birmingham) employer: Amtis - Digital, Technology, Transformation
Contact Detail:
Amtis - Digital, Technology, Transformation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Digital (Birmingham)
✨Tip Number 1
Familiarise yourself with the latest trends in digital customer experience and CRM systems. Being knowledgeable about current tools and technologies will help you stand out during discussions with our team.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in data-driven marketing and CRM implementations. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer journeys or enhanced CRM strategies in your previous roles. Real-life case studies can demonstrate your expertise effectively.
✨Tip Number 4
Showcase your analytical skills by being ready to talk about the data analysis tools you’ve used. Highlighting your proficiency in these tools will reassure us of your capability to handle the data-driven aspects of the role.
We think you need these skills to ace Business Analyst - Digital (Birmingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Business Analyst, especially in Digital Customer Experience and CRM systems. Use specific examples that demonstrate your analytical skills and proficiency in data analysis tools.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leveraging data to enhance customer experiences. Mention your familiarity with marketing systems and how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Projects: If you have worked on projects involving CRM or data-driven marketing systems, be sure to include these in your application. Detail your role, the challenges faced, and the outcomes achieved to illustrate your capabilities.
Highlight Communication Skills: Since excellent communication and stakeholder management skills are crucial for this role, provide examples of how you've successfully collaborated with teams in the past. This could include working with marketing teams or digital product teams to drive project success.
How to prepare for a job interview at Amtis - Digital, Technology, Transformation
✨Understand the Role
Make sure you have a solid grasp of what a Business Analyst does, especially in the context of Digital Customer Experience. Familiarise yourself with CRM and Marketing systems, as well as the specific responsibilities outlined in the job description.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis tools and how you've used them to drive insights in previous roles. Be ready to provide examples of how your analytical skills have led to successful project outcomes.
✨Prepare for Scenario Questions
Expect questions that ask you to analyse a business process or customer interaction. Practise articulating your thought process and how you would approach enhancing CRM strategies or improving customer experiences.
✨Highlight Collaboration Experience
Since the role involves working closely with digital and product teams, be prepared to discuss your experience in collaborative environments. Share examples of how you've successfully worked with cross-functional teams to achieve project goals.
