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- Tasks: Support key business applications and resolve incidents while collaborating with teams.
- Company: Join a well-established retail organisation in the vibrant Manchester area.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team enhancing critical systems in a fast-paced environment.
- Qualifications: Experience in application support, preferably with Business Central and strong communication skills.
- Other info: This is a permanent, full-time position requiring on-site presence.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester area - full time on site
Employment Type: Permanent, Full-time (40 hours/week)
Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you'll play a pivotal role in supporting key business applications — primarily Business Central — while liaising with internal teams and external vendors to ensure smooth, efficient system operations.
As the IT Application Support Analyst, your responsibilities will include:
- Logging and resolving incidents, managing service requests, and supporting end users
- Supporting and maintaining Business Central and other business applications
- Monitoring system performance to ensure optimal uptime and functionality
- Contributing to system and process improvements
- Collaborating with third-party suppliers and internal teams
- Involvement in some hardware configuration and installation tasks
To be successful, you’ll need:
- Proven experience in an application support or IT systems role
- Business Central experience highly desirable
- Experience in a service desk/support environment
- Proficiency in Active Directory and desktop configuration
- Strong communication skills and a proactive approach
- Excellent problem-solving and organisational skills
If you’re a driven and reliable IT professional ready to support and enhance critical systems in a dynamic retail environment, click apply now.
Contact Detail:
Applause IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with Business Central and its functionalities. Since this role heavily involves supporting this application, having a solid understanding of its features will help you stand out during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss specific examples of how you've resolved issues in previous roles, especially in a service desk or support environment, as this will demonstrate your capability to handle similar challenges at StudySmarter.
✨Tip Number 3
Showcase your communication skills by preparing to explain technical concepts in simple terms. This is crucial when liaising with internal teams and external vendors, so practice articulating your thoughts clearly and concisely.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will not only help you align your answers during the interview but also show your genuine interest in becoming part of our team.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, particularly with Business Central. Use specific examples to demonstrate your problem-solving skills and any relevant projects you've worked on.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in a service desk environment and how your skills align with the responsibilities listed in the job description.
Highlight Relevant Skills: Emphasise your proficiency in Active Directory and desktop configuration. Provide examples of how you've used these skills in previous roles to support end users and improve system performance.
Showcase Communication Abilities: Since strong communication skills are essential for this role, include instances where you've successfully collaborated with teams or third-party suppliers. This will demonstrate your ability to work effectively in a dynamic environment.
How to prepare for a job interview at Applause IT Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Business Central and any other relevant applications. Be prepared to discuss specific instances where you've resolved issues or improved system performance.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show your analytical thinking.
✨Communicate Effectively
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. This will demonstrate your ability to liaise with both technical teams and end users.
✨Research the Company
Familiarise yourself with the retail organisation's operations and values. Understanding their business model and challenges will help you tailor your answers and show genuine interest in the role.
