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- Tasks: Manage and grow our regular giving program while ensuring a great experience for donors.
- Company: Join Coeliac UK, supporting over 60,000 members affected by coeliac disease.
- Benefits: Enjoy hybrid working, competitive salary, and the chance to make a real impact.
- Why this job: Be part of a passionate team dedicated to fundraising and supporter engagement.
- Qualifications: Strong communication skills and experience with CRM systems are essential.
- Other info: This is a new role, perfect for someone organized and data-driven.
The predicted salary is between 22644 - 35000 £ per year.
Coeliac UK currently has an exciting opportunity for a Regular Giving Coordinator, tojoin our team hybrid working, including on site at Coeliac UK Head Office, High Wycombe . You will join us on a full timebasis. In return you will receive a competitive salary of £28,305 per annum.
Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten free diet. We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.
The Regular Giving Coordinator role:
The fundraising team at Coeliac UK plays a crucial role in raising funds to support the charity’s work. This is a new position within the team, ideal for someone who is passionate about delivering an outstanding supporter experience, is organised, and enjoys working with data. The focus will be on managing and growing our regular giving programme, ensuring a positive experience for existing donors and attracting new supporters.
Working closely with the Head of Fundraising, you will be responsible for increasing the number of regular donors, maintaining and upgrading relationships with existing supporters, and contributing to Coeliac UK’s overall fundraising goals.
Key responsibilities of the Regular Giving Coordinator:
- Coordinate the regular giving programme, ensuring smooth processes for donor sign-ups, payments, and communications.
- Develop and deliver plans to increase the number of regular donors and meet fundraising goals.
- Collaborate with the Individual Giving Manager on producing supporter newsletters, ensuring regular givers are appropriately thanked.
- Build and maintain positive relationships with regular donors through personal communication and care.
- Ensure consistent and thorough record-keeping for supporters using the charity’s CRM system, in line with fundraising guidelines, GDPR, and Gift Aid requirements.
- Ensure all regular giving income (including Direct Debits, Standing Orders, Recurring Credit Cards, and Payroll Giving) is processed correctly and promptly for accurate financial reporting and supporter stewardship.
- Assist the Fundraising team with supporter care tasks, including responding to telephone, post, and email inquiries, processing donations, handling merchandise, and supporting appeals.
- Provide regular updates to the Head of Fundraising and Director of Fundraising on progress towards financial targets, marketing plans, and other KPIs.
- Work with other teams, including fundraising, membership, marketing, and finance, to support and enhance the regular giving programme.
- Occasionally attend events at evenings and weekends if required
Knowledge, Skills and Experience required for the Regular Giving Coordinator:
- Passion for Coeliac UK’s mission to fight for everyone with coeliac disease.
- Strong knowledge and passion for building excellent supporter/customer relationships.
- Knowledge and experience of working with a Customer Relationship Management (CRM) system.
- Ability to use data to inform decisions.
- Understanding of regular giving and fundraising practices.
- Highly organised with strong time management and prioritisation skills.
- Experience of managing projects.
- Excellent communication skills, both in person, over the phone, and in writing.
If you would like to be considered as our Regular Giving Coordinator, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!
Regular Giving Coordinator employer: Coeliac UK
Contact Detail:
Coeliac UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regular Giving Coordinator
✨Tip Number 1
Familiarize yourself with Coeliac UK's mission and values. Understanding the charity's goals will help you convey your passion for their work during the interview, showing that you're not just looking for any job, but specifically want to contribute to their cause.
✨Tip Number 2
Highlight your experience with CRM systems. Since this role involves maintaining records and managing donor relationships, be prepared to discuss specific examples of how you've successfully used CRM tools in previous positions.
✨Tip Number 3
Prepare to discuss your project management skills. This role requires strong organizational abilities, so think of instances where you've effectively managed projects or initiatives, particularly in fundraising or supporter engagement.
✨Tip Number 4
Be ready to demonstrate your communication skills. Since building relationships with donors is key, practice articulating how you've successfully engaged with supporters or customers in the past, both in writing and verbally.
We think you need these skills to ace Regular Giving Coordinator
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Regular Giving Coordinator position. Tailor your application to highlight your relevant experience and skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Coeliac UK's mission and your commitment to building strong supporter relationships. Use specific examples from your past experiences to demonstrate how you can contribute to their fundraising goals.
Highlight Relevant Experience: In your CV, emphasize any previous experience you have with fundraising, donor management, or working with CRM systems. Make sure to include any achievements that showcase your ability to grow donor programs or improve supporter engagement.
Combine Documents for Submission: As specified in the job description, combine your CV and cover letter into a single document before uploading. Ensure the formatting is clean and professional, making it easy for the hiring team to read.
How to prepare for a job interview at Coeliac UK
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for Coeliac UK's mission. Share any personal experiences or connections you have with coeliac disease or gluten-free diets to demonstrate your commitment.
✨Highlight Your Organisational Skills
Since the role requires strong organisational abilities, be prepared to discuss specific examples of how you've successfully managed projects or coordinated programs in the past.
✨Demonstrate Your Data Savvy
The position involves working with a CRM system and using data to inform decisions. Be ready to talk about your experience with data management and how you've used data to improve fundraising efforts.
✨Prepare for Relationship Building Questions
Expect questions about how you would build and maintain relationships with donors. Think of strategies you've used in previous roles to engage supporters and ensure their satisfaction.
