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For Companies At a Glance
- Tasks: Assist customers with vehicle service needs and manage bookings efficiently.
- Company: Join a reputable automotive service provider known for excellent customer care.
- Benefits: Enjoy a stable schedule with weekends off and potential for growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Previous experience in customer service is preferred but not essential.
- Other info: Flexible working hours and a friendly work environment await you!
An experienced Service Advisor is required working Monday to Friday 8am to 5pm and Saturday morning 8am to Noon on a rota basis.
Duties for the Service Advisor:
- Undertake service reception activities including job quoting, vehicle bookings, diary management, customer data capture, vehicle electronic health checks, invoicing, and all other related activities.
- Meeting and greeting customers on Service.
Contact Detail:
Capital Outsourcing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by our company. Understanding our offerings will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills. As a Service Advisor, you'll be the first point of contact for customers, so role-playing different scenarios can help you feel more confident in handling various situations.
✨Tip Number 3
Brush up on your organisational skills. Since the role involves diary management and vehicle bookings, being able to showcase your ability to manage multiple tasks efficiently will set you apart from other candidates.
✨Tip Number 4
Network with current or former Service Advisors if possible. They can provide insights into the role and share tips on what the hiring managers are looking for, giving you an edge in your application.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific duties of a Service Advisor. Highlight your relevant experience in customer service, vehicle knowledge, and any previous roles that align with these responsibilities.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Service Advisor position. Emphasise your ability to manage customer interactions, handle invoicing, and perform vehicle checks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples from your past work that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor.
How to prepare for a job interview at Capital Outsourcing Group Limited
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Service Advisor. Familiarise yourself with tasks like job quoting, vehicle bookings, and invoicing. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be meeting and greeting customers regularly. Prepare examples of how you've provided excellent customer service in the past. Highlight your communication skills and ability to handle difficult situations.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, such as a customer complaint or a scheduling conflict. Practising these responses can help you feel more prepared.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or what a typical day looks like for a Service Advisor.
