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- Tasks: Support clients through the mortgage process with exceptional service and guidance.
- Company: Join a dynamic team focused on client satisfaction in the mortgage industry.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and hybrid working options.
- Why this job: Perfect for detail-oriented individuals who prefer coaching over cold sales.
- Qualifications: Experience in customer service within the mortgage sector is essential.
- Other info: No cold calling involved; focus solely on helping clients.
The predicted salary is between 28000 - 42000 £ per year.
Client-Focused, No Cold Sales
Up to £35,000 + Quarterly Bonus + Hybrid
Are you a detail-driven mortgage industry professional who loves the technical elements of mortgage advisory, guiding clients through the process and providing outstanding service - but would rather leave the sales chasing to someone else?
If your strengths lie in customer service, coaching, and case progression rather than lead generation...
Contact Detail:
MaxAd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Support Specialist
✨Tip Number 1
Familiarise yourself with the latest mortgage products and regulations. Being knowledgeable about current trends will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the mortgage industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common scenarios in mortgage support. Think about how you would handle client queries or case progression challenges.
✨Tip Number 4
Showcase your customer service skills through examples from your previous roles. Be ready to discuss how you've successfully guided clients through complex processes, as this is key for a Mortgage Support Specialist.
We think you need these skills to ace Mortgage Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for a Mortgage Support Specialist. Highlight your experience in customer service and case progression in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in the mortgage industry. Emphasise your detail-oriented nature and any previous roles that involved guiding clients through processes without focusing on sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to support clients effectively. Mention specific examples of how you've successfully assisted clients in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at MaxAd
✨Showcase Your Customer Service Skills
As a Mortgage Support Specialist, your ability to provide outstanding customer service is crucial. Prepare examples of how you've successfully guided clients through complex processes in the past, highlighting your attention to detail and problem-solving skills.
✨Understand the Technical Aspects
Brush up on your knowledge of mortgage products and processes. Be ready to discuss specific technical elements of mortgage advisory, as this role requires a strong understanding of the industry without the pressure of sales.
✨Demonstrate Coaching Experience
If you have experience coaching or mentoring others, be sure to mention it. This role may involve guiding clients and possibly less experienced team members, so showcasing your ability to support and develop others will be beneficial.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company's approach to client service and case progression. This shows your genuine interest in the role and helps you assess if the company aligns with your values and work style.
