IT Support Engineer {FULLY REMOTE}

Job Summary We are seeking an experienced IT Engineer for our client which is a global technology company. You will ensure seamless office IT operations, provide end-user support, and maintain critical infrastructure including networks, servers, and security systems. This role requires deep technical expertise, a customer-centric approach, and collaboration with global IT teams to meet company security and business requirements. Design, implement, and maintain comprehensive IT infrastructure solutions for local offices, encompassing: Provide support for cloud and local server based business critical systems and software including MES and security systems Implement and maintain secure hybrid cloud architectures bridging on-premise and cloud environments Diagnose and resolve complex issues in cloud-native and hybrid infrastructure environments Design and manage network solutions including: MPLS and VPN configurations (Multi-VRF/IPsec), WAN/LAN architecture and wireless networks (AC/AP), Firewall configuration and management Troubleshoot advanced network issues (routing, switching, VoIP) Windows/Linux server environments, Virtualization platforms, Storage solutions and backup systems, VoIP and video conference systems. Ensure compliance with enterprise security policies Provide desktop support (in-person/remote) for employees, including VIPs. Support onboarding/offboarding (system deployment, IT inductions). Conduct IT training and maintain support documentation. Perform O&M for industrial PCs (production line support, backups, fault resolution). Maintain door access/CCTV systems and video conferencing equipment. Participate in after-hours/Weekend support (remote or onsite). Ensure IT environments comply with company global security policies. Work with global IT teams to innovate solutions aligned with business needs. Manage asset lifecycle (inventory, audits, decommissioning). Mandarin ) for global collaboration. ~3+ years in enterprise IT infrastructure (Wintel/Networking). ~ Advanced networking knowledge: Routing/switching (CCNA or equivalent). ~ Microsoft certifications preferred (Windows Server 2012R2/2016/2019). ~ Virtualization (VMware/Hyper-V), VoIP, video conferencing. ~ Ability to work after-hours/weekends. MES software experience.