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- Tasks: Lead daily hotel operations and inspire a high-performing team.
- Company: Join Hotel Indigo, a vibrant boutique property in London's West End.
- Benefits: Enjoy competitive salary and the chance to work in a dynamic environment.
- Why this job: Be part of a unique lifestyle brand and create memorable guest experiences.
- Qualifications: Experience in hotel operations management, preferably with IHG or similar brands.
- Other info: Opportunity to develop leadership skills in a bustling city location.
The predicted salary is between 36000 - 60000 £ per year.
Salary: £42,000–£44,000
Location: London, West End
Are you a driven hospitality leader with IHG experience and a passion for standout guest service? Hotel Indigo Leicester Square is seeking an Operations Manager to lead daily hotel functions and inspire a high-performing team at our vibrant boutique property in the heart of London’s West End.
Key Responsibilities- Oversee daily operations across front office, housekeeping, and maintenance.
- Deliver memorable, personalised guest experiences from check-in to check-out.
- Lead, mentor, and motivate a dynamic team.
- Ensure consistent delivery of Indigo’s unique lifestyle brand standards.
- Support revenue, cost control, and overall profitability.
- Ensure compliance with H&S, regulations, and company policies.
- Proven hotel operations management experience, ideally within IHG or a boutique/lifestyle brand.
- Confident leadership and people-management skills.
- Passion for service, detail, and creating standout guest experiences.
- Commercial mindset with KPI and financial awareness.
- Familiarity with hotel systems and brand standards.
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager - Indigo Hotel
✨Tip Number 1
Network with current and former employees of IHG or similar boutique hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 2
Familiarise yourself with Hotel Indigo's brand standards and unique lifestyle offerings. Understanding their ethos will allow you to demonstrate how your experience aligns with their values during discussions.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your leadership skills and ability to enhance guest experiences. Being able to articulate these stories will set you apart in interviews.
✨Tip Number 4
Stay updated on industry trends and challenges in the hospitality sector. Showing that you are knowledgeable about the market can impress interviewers and demonstrate your commitment to the role.
We think you need these skills to ace Hotel Operations Manager - Indigo Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel operations, particularly any roles within IHG or similar boutique brands. Emphasise your leadership skills and any achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Hotel Indigo brand. Mention specific examples of how you've led teams and improved operations in previous roles, aligning your experiences with the job description.
Highlight Key Skills: In your application, make sure to highlight your people-management skills, commercial mindset, and familiarity with hotel systems. Use bullet points to make these stand out and ensure they align with the key responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Hotel Operations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your mentoring and motivational techniques.
✨Highlight Your Guest Service Passion
Since the role emphasises standout guest service, be ready to discuss specific instances where you went above and beyond for guests. This will show your commitment to delivering memorable experiences, which is crucial for the Indigo brand.
✨Understand Financial Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to hotel operations. Be prepared to discuss how you've contributed to revenue growth or cost control in previous roles, as this will demonstrate your commercial mindset.
✨Know the Brand Standards
Research Hotel Indigo's unique lifestyle brand standards and be ready to discuss how you can uphold and enhance these in your role. Showing that you understand their ethos will set you apart from other candidates.
