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- Tasks: Join our Housing Operations Team to provide top-notch administrative support and customer service.
- Company: Clackmannanshire Council is dedicated to creating an inclusive workplace and serving the community.
- Benefits: Enjoy flexible hybrid working, a living wage, and a supportive team environment.
- Why this job: Make a real impact by helping people navigate housing services in a diverse and respectful culture.
- Qualifications: No specific qualifications required; just bring your organisational skills and a customer-focused attitude.
- Other info: We encourage applications from underrepresented groups to enhance our diverse workforce.
The predicted salary is between 24000 - 36000 £ per year.
To assist in the provision of an efficient, effective and flexible administrative support by working as part of the Housing Operations Team.
To provide a customer focused service as the first point of contact for both internal and external customers. Enquiries will range from colleagues requesting advice to applicants, tenants and members of the public looking for information on any aspect of Housing Services.
To provide business support services of a standard that demonstrates attention to detail, good judgment, effective organisational skills and excellent team working.
The job holder requires procedural knowledge of their own job and an understanding of the work of others. Staff can be moved to different teams to suit Service needs.
Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Clackmannanshire Council is a living wage accredited employer.
You will be required to undergo a disclosure check prior to a formal offer of employment being made by Clackmannanshire Council. The cost of this check will be detailed in your conditional offer of employment if you are successful.
Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post. Please note that if you are selected for interview you will be notified by e-mail.
Contact Detail:
Clackmannanshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Housing) - CLA03900
✨Tip Number 1
Familiarise yourself with the Housing Operations Team's structure and functions. Understanding how different roles interact will help you demonstrate your knowledge during interviews and show that you're ready to contribute effectively.
✨Tip Number 2
Brush up on your customer service skills, as this role requires being the first point of contact for various stakeholders. Practising scenarios where you handle inquiries or complaints can prepare you for real-life situations you'll face in the job.
✨Tip Number 3
Network with current or former employees of Clackmannanshire Council, especially those in housing or administrative roles. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your organisational skills and attention to detail in practical terms. Think of examples from your past experiences where these skills made a difference, as this will help you stand out during the interview.
We think you need these skills to ace Administrator (Housing) - CLA03900
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Administrator position. Highlight key phrases that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the Housing Operations Team's needs. Emphasise your customer service experience and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background makes you a perfect fit. Mention your understanding of the importance of attention to detail and teamwork in administrative roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Clackmannanshire Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Administrator role. Familiarise yourself with the Housing Operations Team's objectives and how your role fits into the bigger picture.
✨Showcase Customer Service Skills
As the first point of contact for customers, it's crucial to demonstrate your customer service skills. Prepare examples of how you've effectively handled inquiries or resolved issues in previous roles, highlighting your ability to remain calm and professional under pressure.
✨Emphasise Teamwork and Flexibility
Since the role may involve moving between teams, be ready to discuss your experience working collaboratively. Share instances where you've adapted to new situations or supported colleagues, showcasing your flexibility and team spirit.
✨Prepare for Procedural Questions
Expect questions about administrative procedures and your understanding of the housing sector. Brush up on relevant policies and practices, and be prepared to explain how you would apply this knowledge in your day-to-day tasks.
