Field Sales Representative (Birmingham)

WSR are recruiting for a Field Service Representative for our Client based in Central England.

Job Title: Field Service Representative

Role Type: Permanent

Location: Central England

Reporting To: Service Manager

Are you a motivated, customer-focused professional with a passion for technical service and sales? Do you thrive on building strong relationships and turning opportunities into results? If so, we want you to join our team as a Field Service Representative !

Field Service Representative Role Overview:

As a Field Service Representative, you\’ll be at the heart of our customer engagement strategy—developing new service opportunities and maintaining lasting relationships with existing clients. You\’ll take full ownership of your territory or accounts, driving business growth, renewals, and customer satisfaction through expert technical and commercial support.

Field Service Representative Key Responsibilities:

• Drive the growth of our service business in your assigned territory.
• Convert service opportunities into long-term contracts.
• Build and maintain trusted relationships with clients.
• Deliver engaging customer meetings and service presentations.
• Collaborate on strategic go-to-market plans and support service excellence initiatives.
• Provide critical feedback on customer needs and market trends.
• Ensure high contract renewal rates and customer retention.

Field Service Representative Experience, Qualifications and Attributes:

• A full UK Driving Licence.
• GCSEs (Grade C or above) in English and Maths.
• Minimum 2 years’ sales experience OR 5 years of relevant industry experience.
• Deep technical understanding of loading dock equipment and its service importance.
• Proficiency in Microsoft Office, MS Project, and iOS operating systems.
• Customer-focused with excellent communication skills.
• Technically proficient and solutions-oriented.
• Organised and deadline-driven with a calm, can-do attitude.
• A proactive team player who takes ownership and delivers results.
• Adaptable and resilient in a fast-paced environment.

Why Join Our Client?

• Be part of a forward-thinking, service-driven team.
• Work independently with support from a collaborative organisation.
• Make a real impact on customer satisfaction and business growth.
• Opportunities for personal development and career progression.

Field Service Representative Benefits:

• Annual salary is dependent on experience
• 25 days annual leave + Bank Holidays
• Pension
• Employee Assistant Programme (EAP)
• Private Medical Insurance
• Life Assurance
• Occupational Health Referrals
• Company vehicle