IT Support Analyst

IT Support Analyst

Swindon Temporary 30000 - 45000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Join our team as an IdAM Analyst, optimising access management and supporting secure system access.
  • Company: We're a growing company focused on transformation and innovation in IT services.
  • Benefits: Enjoy a competitive day rate, hybrid work options, and the chance to make a real impact.
  • Why this job: Be part of a dynamic team, enhance your skills, and contribute to important governance frameworks.
  • Qualifications: Strong communication skills, attention to detail, and a knack for learning new tech are essential.
  • Other info: This is a 6-month contract role based in Swindon, with one day a week in the office.

The predicted salary is between 30000 - 45000 £ per year.

A new opportunity has opened up for an Identity and Access Management (IdAM) Analyst to join a growing team on a contract basis (minimum 6 months). This role will support the development and implementation process as part of a broader transformation initiative within the business. You will play a key role in optimising internal operations and supporting secure access to systems and services across multiple platforms, including on-premise and cloud environments.

Reporting to the Internal Support function, you will be responsible for access management across production and non-production systems, ensuring timely and compliant provisioning and de-provisioning of access for users and customers. The position will also contribute to improving access governance frameworks and ensuring adherence to internal standards and regulatory requirements.

Key Responsibilities:
  • Administer the creation, modification, disablement, and removal of access to systems for staff and customers, across both sensitive and non-sensitive environments.
  • Maintain a comprehensive audit trail of all actions performed within the IdAM function to support accountability and compliance.
  • Support the management of the Role-Based Access Control (RBAC) Matrix, ensuring alignment with job roles and preventing access drift.
  • Maintain and regularly review governance documentation to ensure policies and standards are current and effective.
  • Proactively identify and communicate any issues or risks that could impact IdAM operations, ensuring resilience and reliability in service delivery.
What We’re Looking For:
  • Strong written and verbal communication skills across all levels.
  • Excellent attention to detail and organisational skills.
  • Ability to work effectively in a small, agile team environment.
  • Technically proficient, with the ability to quickly learn new systems and tools.
  • Professional, reliable, and accountable in a high-responsibility role.
Desirable Skills & Experience:
  • Experience with ticketing or documentation tools (e.g., Jira, Confluence).
  • Familiarity with authentication and identity systems (e.g., Active Directory, IPA, relational databases, cloud-based IAM such as AWS IAM).
  • Previous experience working within regulated environments, particularly in financial services.

If you’re a detail-oriented professional looking to make an immediate impact within a high-trust environment, we’d love to hear from you - Apply now!

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Contact Detail:

Click Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT Support Analyst

✨Tip Number 1

Familiarise yourself with Identity and Access Management (IdAM) concepts and tools. Understanding the fundamentals of RBAC, Active Directory, and cloud-based IAM systems will give you a solid foundation to discuss during interviews.

✨Tip Number 2

Network with professionals in the IT support and IdAM fields. Join relevant online forums or LinkedIn groups where you can engage with others, share insights, and learn about industry trends that could be beneficial for your role.

✨Tip Number 3

Prepare to discuss your experience with compliance and governance frameworks. Be ready to provide examples of how you've maintained audit trails or adhered to regulatory requirements in previous roles, as this is crucial for the position.

✨Tip Number 4

Showcase your problem-solving skills by preparing scenarios where you've identified and resolved access issues. Highlighting your proactive approach to risk management will demonstrate your suitability for the role.

We think you need these skills to ace IT Support Analyst

Identity and Access Management (IdAM)
Role-Based Access Control (RBAC)
Attention to Detail
Organisational Skills
Written and Verbal Communication Skills
Technical Proficiency
Audit Trail Maintenance
Governance Documentation Management
Risk Identification and Communication
Experience with Ticketing Tools (e.g., Jira, Confluence)
Familiarity with Authentication Systems (e.g., Active Directory, AWS IAM)
Experience in Regulated Environments
Agile Team Collaboration
Reliability and Accountability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Analyst role. Focus on your experience with identity and access management, as well as any familiarity with tools like Jira or Confluence.

Craft a Compelling Cover Letter: Write a cover letter that showcases your strong written communication skills. Explain why you're interested in the role and how your background makes you a great fit for the team. Mention your attention to detail and ability to work in agile environments.

Highlight Relevant Experience: In your application, emphasise any previous roles where you managed access control or worked within regulated environments. Provide specific examples of how you've contributed to improving governance frameworks or compliance.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.

How to prepare for a job interview at Click

✨Showcase Your Technical Skills

Be prepared to discuss your experience with identity and access management systems, especially tools like Active Directory or cloud-based IAM solutions. Highlight any relevant projects you've worked on that demonstrate your technical proficiency.

✨Demonstrate Attention to Detail

Since the role requires meticulous management of access controls, be ready to provide examples of how you've ensured accuracy in previous roles. Discuss any processes you’ve implemented to maintain compliance and audit trails.

✨Communicate Clearly

Strong communication skills are essential for this position. Practice articulating complex technical concepts in a way that is easy to understand. Be prepared to explain how you would communicate issues or risks to non-technical stakeholders.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you identified and resolved access-related issues, and be ready to discuss your thought process and outcomes.

IT Support Analyst
Click
Location: Swindon
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  • IT Support Analyst

    Swindon
    Temporary
    30000 - 45000 £ / year (est.)
  • C

    Click

    50-100
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